This week on the My Curious Colleague 🔍 #CPGCX #Podcast Ep82, is my colleague Stephanie Fritz, VP of Business Development at Callzilla - The Quality-First Contact Center..!
In this episode, we’re talking about the world of Quality Management (Data Integrity...!) and how Speech Analytics and AI can help improve Customer Experience and enhance the overall Quality Management process for companies of all types and sizes.
Steph shares what the benefits are to agents and leadership and how these tools can help businesses better understand their customers. She even shares a cool case study specific to the CPG world which can be a game changer..!
There’s a brief demo of the tool from a leading speech analytics provider being shared at the end, so be sure to stick around for the entire episode…!
#awardwinning #cx #speechanalytics #BPO #callzilla #speechtotext #cpg #socapinternational #CPGCX
