AI Needs a Job Description

What if AI isn't software anymore?

In this episode of Med Tech Gurus, we sit down with Scott Schell, MD, PhD, MBA, Chief Medical Officer at Cognizant, to explore one of the most important questions in healthcare AI: Who is responsible when the model is wrong?

Scott argues that as AI begins reviewing charts, drafting communications, processing claims, and influencing clinical decisions, it starts behaving less like software and more like a member of the workforce. And every member of the workforce needs a job description, supervision, accountability, and clear escalation pathways.

We discuss AI governance, workflow design, shadow AI, and why the smartest health systems aren't starting with technology—they're starting with operational problems that need solving.

If you're interested in AI in healthcare, digital transformation, clinical operations, healthcare leadership, or AI governance, this episode delivers practical insights on moving AI from experimentation to real-world impact.