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What is Your Level of Tolerance?
6 Plays4 days ago
🎧 Welcome to Thoughts For Rent — the podcast where real estate gets real (and local)!
Hosted by Jenni McKenna, a Las Vegas born and raised seasoned broker, and Owner of McKenna Property Management, this show is your inside look at what’s really happening in the Vegas property management and real estate world. With over 20 years of experience herself - Jenni brings not just knowledge, but heart to the conversation.
Whether we’re talking market trends, property tips, community happenings, or just the everyday quirks of Vegas living, this podcast is all about keeping you in the know.
💬 Real talk. Local stories. Professional insight – provided from a company who has their boots on the ground and hearts in the community.
In this episode, we’re covering some of the services we use in our day to day life and how tolerant we are about lesser services or results. What is the line between staying with the service you know, or putting in the effort to find better service? What is the standard McKenna follows to make sure no one tolerates us.
McKenna Property Management, proudly managing Las Vegas homes since 2005 (and loving every minute of it).
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Phone: 702-434-HOME (4663)
Owner/Broker: Jenni McKenna B.29819
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Transcript
Introduction and Working as a Couple
00:00:20
Irelynn Zurflueh
Well, welcome everybody. This is Thoughts for Rent, Realtors Keeping It Real podcast. I am Jenny McKenna, owner broker of McKenna Property Management. And to my right... The world renowned, Max Zerflu. I wasn't going to that. Oh, you weren't. No. I was just going to say, Max Zerflu, Realtor extraordinaire. How about that one? Works for me. I'm the head of the McKenna team at Keller Williams Realty.
00:00:46
Irelynn Zurflueh
And of course we're married and we work hand in hand with property management and real estate sales. And you know what Sometimes being married and working together is a big, huge pain in the butt. You know that?
00:01:00
Irelynn Zurflueh
I think we already did that podcast. No, I know. But I mean, it is a big pain in the butt sometimes. So for any of you out there that are thinking, oh, I think it would be fun to work with my spouse. Just know that some days your spouse is going to piss you off and it goes into the business a little bit. So, you know, it was good today. Such language, such language. yeah pissed Max made me mad this morning.
00:01:22
Irelynn Zurflueh
And so I had a good opportunity to vent and on a particular resident that wasn't following the lease. And so I got a lot of it out by expressing the frustration of a resident not doing what they were supposed to do. So Max, isn't that good for you?
Professionalism and Reliability
00:01:42
Irelynn Zurflueh
I'm back to my jovial self.
00:01:44
Irelynn Zurflueh
Well, maybe you've just countered your own argument. Maybe it is good to be in business and a spouse in that particular situation. Well, that is not going to be our topic for today.
00:01:56
Irelynn Zurflueh
Max likes to surprise me and just say, oh, Jenny has no idea going to talk about today. And so today i kind of want to do that to Max. Tables are being turned. Whoa. Yes.
00:02:07
Irelynn Zurflueh
Are we talking about Secret Lives of Mormon Wives? Oh, that would be so fun. That'd be a much longer podcast than just 20 or 25 minutes. I could talk about each one of those characters for like an hour and half.
00:02:18
Irelynn Zurflueh
Anyways, that is not what we're going about. arm smaller than my right arm? Maybe just the angle. All right. So funny story. i would like to share with our listeners something that occurred just a couple of days ago. So I like to get some facials. And when I get facials, I try and schedule them on my day off.
00:02:36
Irelynn Zurflueh
So I had a haircut. And then right afterwards I had facial schedule. little self care. I like it. And I bring this story because I needed to make sure that the girl that was doing my hair understood that I needed to be out by a certain time.
00:02:51
Irelynn Zurflueh
So she accommodated what I needed. to make sure that I could move forward with all these appointments. Are you italian You're moving your hands an awful I'm Irish. Okay, go ahead. So you had the appointment sheet, da-da-da, yeah. I book out of my hair appointment to head to the um facial, and I have received no text, no notifications. The day before, I did get an email that said, please confirm your appointment.
00:03:17
Irelynn Zurflueh
As a good confirmer, I linked in and confirmed my appointment for that 2 o'clock session. Nice. And I'm on my way. i'm in a little bit of traffic.
00:03:29
Irelynn Zurflueh
I'm not going to be late, but I'm going to be like walking in right at my appointment time. Sounds perfect. I text her and I say, I'm on Eastern, a little bit of traffic. I'll be there shortly. I should make our appointment. No, nothing crickets. Right. So I'm still heading to the appointment. I get to the appointment center.
00:03:47
Irelynn Zurflueh
The door's locked. I'm like, Oh, she's probably in with someone else. That happens sometimes. Right. I'll go use the restroom, relax. She'll come out and get me. So I do that.
00:03:58
Irelynn Zurflueh
Now it is about seven to 10 minutes after my scheduled appointment time. And I have texted her and said, door is locked. I keep hitting this thing. I know.
00:04:10
Irelynn Zurflueh
Door's locked. Hey, where are you? I'm here. And seven minutes after my scheduled appointment time, she gives me a text. It says, have to reschedule.
00:04:20
Irelynn Zurflueh
I got busy. Period. I got busy? Got busy. Got busy with work or
Consistency in Business
00:04:27
Irelynn Zurflueh
appointments? Don't That's all it was. was she So she wasn't even at the place? Nope. She got busy with other stuff. Who knows? Interesting. I'm just telling you, that's what I got. You pay this person, for the facials?
00:04:37
Irelynn Zurflueh
Yes. Oh, it's not a free service volunteer work on her part? Oh, wow. Interesting. So, of course, I'm kind of like, oh, man. i mean, i dealt with traffic. I rushed my hair appointment so I could make sure that I was here at this time to accommodate her. And I get back in the car and I'm like, I don't think I want to do business with her anymore.
00:04:58
Irelynn Zurflueh
Don't blame you I mean, she's a really good esthetician. No, no, no. But there's a part of me that just lost trust with her. Now, every single time, if I continue to do business with her, every time that I have an appointment in the back of my mind, I'm going to be, is she going to show up?
00:05:16
Irelynn Zurflueh
Is she going to be there? I mean, I just think that business longevity needs to be consistent. You need to show up.
00:05:28
Irelynn Zurflueh
And I think that people have asked both Max and I, because my father started the the real estate team, the McKenna team in 1978. And that's a long time ago.
00:05:39
Irelynn Zurflueh
And it's still kicking. It's 47 years. i mean And it's going strong. And then McKenna property management branched out. from the real estate team to do just property management in 2005. So we're basically 20 years plus right now. 21 years. Yeah. yeah And people have said, oh, I've tried to start my business and it failed and i couldn't make it work. Hang on, know you're getting too deep into this. Let's talk about this lady real quick. Okay, talk about her. Are you, does she have enough clients that if she aggravates you and you go away, is her business gonna be fine? I don't know enough about that. Okay. Did you reschedule to go see her?
00:06:16
Irelynn Zurflueh
So she has texted me. She didn't give me any information other than she took another job. Did you reschedule to go see her? At this point, I have. Okay. So now you were talking about longevity in business and her protecting her business.
00:06:32
Irelynn Zurflueh
Her misbehavior didn't affect her on this one. Maybe not. you tolerated her. canceling your appointment after the actual time oh i hate to admit that but i guess i have okay but i'm not happy about that okay great let's go another example brief example we're listing a house for sale okay we're getting a landscaper over there to finish the landscaping so when we take photos place looks primo okay i'll be done on wednesday okay uh
00:07:04
Irelynn Zurflueh
Yesterday, and we rely on that because we have timing. We have to get it on the market. We have a contract, yada, yada. So yesterday, Thursday, call them and say, is it done? No, had to do this. Couldn't get this. Couldn't get that.
00:07:16
Irelynn Zurflueh
Okay, fine. Call them today. I'm going to go over and check the property. Is it done? We're going over now to do final cleanup. So hopefully later today. So obviously a's similar situation, it's getting done, but with no respect for schedule, the my schedule.
00:07:32
Irelynn Zurflueh
Correct. His client's schedule. Right. Right. But, and he's going to do the job because I don't have the time to go find another landscaper and I just have to tolerate his ineptitude on finishing jobs. on Will you use him again?
00:07:47
Irelynn Zurflueh
Probably. Oh, see this is kind of cost effective. Okay. So it's about cost effectiveness in your case, the best cost for your owner. We can access him pretty easily. He might take a couple extra days, but we can get to him and he'll respond. And so there's good things and bad things about it. But in this situation he's delayed and he's usually delayed.
00:08:06
Irelynn Zurflueh
So, But it's crazy to me, Max. I don't understand how those businesses can stay in business when their clients who give them the money, who create the business, that they don't respect their time.
00:08:21
Irelynn Zurflueh
Now, you have a business. I do. And you have timeframes and time limits and deadlines that you need to meet. Absolutely. When someone, say property goes vacant, how many days do you usually take to to get it back on the market as a rental?
00:08:35
Irelynn Zurflueh
Well, our goal is 14 days or less. Okay. and yeah And you tell your owners that yes we're going to try to do this 14 days. But sometimes, I mean, when they get the punch list, if there's a lot of things like a full paint and there's going to be quartz countertop installed and there's some of the things that, no, we're not going to hit our 14 days. And if it's a normal turnaround without all these projects, 14 days. That's what our goal is. yeah And your owners are okay if it goes four or five days over.
00:08:59
Irelynn Zurflueh
yeah Not really. no So in your business, you say, I got to protect this deadline. I got to push for this deadline and make sure it gets done or else I'm not providing the product and the customer care that my, my people expect.
Dealing with Unreliable Vendors
00:09:13
Irelynn Zurflueh
Right. But then that means that I have to not use a vendor that doesn't go by the timeline that we need. it, and that makes umles down ti it It trickles down. Yeah. So I think the thing is, is when we've been developing our businesses and we have the longevity, even though there are things that are outside of our scope, like I am not picking up the hammer and rehabbing the house. I am not installing the ceiling fan. I'm not doing the new kitchen countertop. So I am at the mercy of a vendor. Mm-hmm.
00:09:47
Irelynn Zurflueh
But when I am not at the mercy of a vendor and it's within my control, i am absolutely regiment about keeping that schedule. to Getting them out, doing the cleanup, taking the pictures, block box on, here we go. So like to give you an example, if somebody doesn't pay rent on, and Nevada requires you to give a three-day grace. So if rent is not in our office by the end of the business day on the fourth of the month,
00:10:12
Irelynn Zurflueh
There is going to be a seven-day payer quit that is served on the following day. That is within my control and that happens. Because if that got delayed a little bit and that particular resident ends up having to go to court, I am now hurting my owner by not getting all of the court stuff done as quickly as possible.
00:10:32
Irelynn Zurflueh
So you have a system. Yes. Maybe not everybody has a system. Well, then why did that? also Why did are my esthetician not text me earlier in the day and say, Oh, I see you're in my books, but I'm not going to be able to do your facial today. Because for her esthetician business, she doesn't have a comprehensive scheduling system where that notifies her when she has an appointment or notifies her 15 minutes before she has to be at her office to meet you to say, oh I'm go to be late or I have to cancel.
00:11:01
Irelynn Zurflueh
She's not organized. Why am I going back to her? Because you don't want to have to go find somebody else. I think. Well, that is an awful way to do business. like That is an awful way to perform even in your own life. I should have a reliable esthetician. You've had hairdressers before.
00:11:19
Irelynn Zurflueh
Because your hair is a lot. It's a project. it It's a thing. Right? you agree to this? Yes. I hate to agree to it, but yes. You've had people before who you you'd come home and go, I hate the way they do my hair.
00:11:32
Irelynn Zurflueh
oh oh I had to push my appointment back by 20 minutes. Oh, every time I got to change. But you keep going. I'm tolerating it. So you tolerate that. Yep. So that's that's one side of it. People are going to say, well, I can act like an idiot and people are still going to come to me because what are they going to Go find somebody else? Whatever. Wow, that's the that's the wrong way to build a business though. You should never think that your clients are with you because they're just tolerating you. Well, it's a good way to lose clients. you know It's good way to lose clients. It's just like when I sell a house or list a house, if we're not giving them good care and showing them great concern about selling their home, next time they go to sell a home, they might go, last time was kind of an unpleasant experience, so I'll go use somebody else.
00:12:16
Irelynn Zurflueh
but they tolerated you through the first because had to. Well, we're under contract where I got a listing agreement. And a lot of times they don't care. Four or five years down the road, they go, we got to sell a house. Okay.
00:12:27
Irelynn Zurflueh
Max and the McKenna team, top of mind. Let's just call them. And they probably have forgotten the things that went wrong. If there were things that went wrong. But back to your girl with the canceling and the whole thing. Yes. Everybody lives off their phone. I don't have my phone on me, but everybody just says, okay, I got my phone. I got to go to the bank. I got to talk to this person. I got to drop the dog off. I got appointments that people are paying me to go to. And it just gets all, they just think if I have my phone here, and oh, I'll be okay. People try to live their life off the phone.
00:12:57
Irelynn Zurflueh
And it's not, doesn't work all the time. Unless you do have an app that's on your phone that makes it work. and there's all kinds of apps for it. Whatever. I just think that people tend to just be nilly-willy about their life because i'll I'll just check my phone and I'll be okay. There's an app for that. You said app. There's an app for that. Yep.
00:13:14
Irelynn Zurflueh
Wasn't that a fun little thing years ago where they'd be like, there's an app for that. Yeah, I do I'm also upset with myself because, one, you just brought to my mind that I'm tolerating this bad behavior, this bad business behavior, and I'm encouraging it. I'm actually allowing it to happen by me going to this next rescheduled appointment. But you know what else?
00:13:34
Irelynn Zurflueh
I have a dog groomer. Why do you keep hitting Because I'm realizing that I am letting a lot of things in my life. Well, let's go back before you tell this next part. With your children, with your employees, with your spouses, it's not don't do as I say, don't do as I do.
00:13:52
Irelynn Zurflueh
They're not going to do as you do or do as you say. They're going to do what you tolerate. If you have employees that show up five minutes late without telling you, if you tolerate it, they'll keep doing it because that's, ah we set a standard.
00:14:05
Irelynn Zurflueh
You set a bar, right? Your kids are the same way. Hey, I don't want you guys to, you know, eat chocolate after 8 p.m., but they do it and you don't say anything about it. Now you're tolerating it. That's what the tolerance level is what creates the bar of people's performance.
00:14:21
Irelynn Zurflueh
You know what? I think this podcast is more about what you're going to tolerate. I thought it was going to be about how to build longevity in your business, but you know what, Max, you're absolutely right. Everything is about what you tolerate and what you're done tolerating it. Then you can go and find the other service because I've tolerated a dog groomer that His office is so disgusting. It's disgusting. i Didn't you wait for him to show up to the office? Yes, he was late. He's been late multiple times. but At least he texts you on that one. Yeah.
00:14:55
Irelynn Zurflueh
He's been late multiple times, but what i get what I cringe about is every couple weeks, his actual grooming salon is dirtier and dirtier. He's like a teenage boy and he never sweeps up, cleans. And I think that my dog is going to actually eat sicker catch something. Yeah. so i'm So I can't tolerate it anymore. We're busy people, both professionals, as they know we work together. So every once every couple of weeks we get our house cleaned.
Maintaining Personal and Business Standards
00:15:22
Irelynn Zurflueh
Oh, there's another one. Are you satisfied with the way they it? No, I'm not. Usually I get home first today, the house is clean. And you come in and go, oh, the house doesn't smell good. Oh, they didn't do this. They didn't do this. And I oh, we probably get somebody else. Then two weeks later, the same people are showing up. You're right. what gonna do But what are you going to do? Spend your whole life chasing the best best service?
00:15:42
Irelynn Zurflueh
You don't have time for that. I'm going to have to make time. Why? is that Is that the answer, though? Is the answer, I'm going to make sure that if someone's not performing right, I'm going to get rid of them and I'm going to get something better. Well, I think exactly what you said. Where is your level of tolerance? And we had a banana. What did you call it? A banana? call it a banana spider because the little vein of the banana fell on the ground and kind of stuck to the ground. Yeah, I've never heard that before. But when you showed it to me, I saw it. And it's like the little vein, spider vein of a banana. I call it a banana caterpillar.
00:16:15
Irelynn Zurflueh
Oh, yeah, you did. You called it a banana category. And it was right there by the garbage. like but so yeah And I thought, oh I'm going to pick it up. And we're like, no, we're not going to pick it up. The cleaners are coming today. Let's see if they'll mop that, right? Right by the trash can yeah in the kitchen.
00:16:30
Irelynn Zurflueh
Well, we got home. And sure enough, guess what? They didn't get it all. They got part of it, but not all of it. So you're right. Like, I continue to tolerate this less than...
00:16:45
Irelynn Zurflueh
excellent behavior in a lot of aspects of my life. what Now, what about in your company, in your employees? So I don't think I'm as tolerant on that. I think that I will, there's a standard that that we have within the company. Many standards. And you have to have that when you're running a company. And if that standard is not met, then there's conversations.
00:17:08
Irelynn Zurflueh
And then if that standard is not met again, it's maybe one more conversation, but my rule is three strikes and you're out. I mean, you got to be out at three strikes. I agree. And you talked about the name, changing the name of this podcast, but longevity in business and having a tolerance level and creating standards are, they run handin hand hand.
00:17:29
Irelynn Zurflueh
You're going to have a better company if you have a tolerance or a standard level that's set and you don't, you don't, um, you you don't You abide by it, right? You don't give in to it.
00:17:42
Irelynn Zurflueh
Your company is going to get better. Well, yeah. And your service is going to get better. And you're gonna have a longer company. here I actually think that this is all stems from integrity as well. Because if you truly have integrity in your business or integrity in yourself, you're not going to leave somebody stranded or you're going to keep your grooming salon clean.
00:18:05
Irelynn Zurflueh
ah You're going to make sure that the team member that shows up late, that you have a conversation with them. Because if you don't, then it's not fair to everybody else when the standards are not being met. Absolutely. So I think that it's about integrity as much. So yes, I agree with you on the tolerance level, but I also think that it's an internal integrity level. You need to have that integrity step up and make sure that you do what you say you're going to do.
00:18:32
Irelynn Zurflueh
Do what you say and say what you do. Yep, I agree. And everybody has to have that. I'm owner of a property management company, a landscaping guy who is just freelance and, or an esthetician who works out of a salon and, you know, they all have to have it.
00:18:46
Irelynn Zurflueh
And if you don't have it, people are going to catch on and your company might not last. Yeah. You might not have that longevity. Yeah. I also think that longevity in a business is like the tortoise. The tortoise just continues to walk to the finish line where the hair is bolting. You know, they're going so fast. Maybe they adapted AI. Maybe they're, you know, grabbing that little silver shiny object. Go, go, go, go, go. Fast, fast, fast.
00:19:15
Irelynn Zurflueh
I think the secret that the McKenna team, as well as McKenna Property Management, is we are the tortoise. We continue to progress, so we are moving in the right direction, but we don't just grab the next shiny thing and do it. and We might be like the hare where we stop for a nap every once while.
00:19:33
Irelynn Zurflueh
I don't think I do. well wish Well, I'm talking about vacations. When you want a vacation, i consider that a hare nap. Oh, you know what? I consider that. Let's re-energize so that our tortoise can keep moving because sometimes it goes pretty slow. Tortoises naps too.
00:19:48
Irelynn Zurflueh
I think so. When I think of the tortoise and the hare in that cartoon, I think of the tortoise walking past the hare while he's napping against the tree. Yes. Yes. Yeah, we don't nap. I just really think that Max hit it the nail on the head. that the right?
00:20:02
Irelynn Zurflueh
Head on the nail? Drove it. Hit it out of the park. Let's go with that one. hit the on head. Same thing. And you hit it the park by saying that I really believed that I was going to go down a different route with the frustration that I had. But Max is absolutely correct about what you tolerate is what it is. And if I continue to tolerate and continue to go to this esthetician, then her actions are not going to get any better.
00:20:28
Irelynn Zurflueh
She's going to think that's the way to run a business. And it's not. She's going to think it's okay. It's okay. Yeah. Jenny came back. No deal. Jenny rescheduled when, you know, I texted her three days later and said, I'm available now. And I probably should say, no, thank you. uh,
00:20:45
Irelynn Zurflueh
I wish I would have gotten a message. My day got screwed up. I now don't really have the time and I don't want to take a weekend to do that when I had it scheduled on what I wanted to, which is, you know, plan again, that means you got to go find somebody else.
00:21:00
Irelynn Zurflueh
It's a pain in the ass, just like an employee. yeah but are you telling They're screwing up. Are you telling me that I should just take subpar? I'm telling the world in our podcast, it's a it's a juxtaposition because you don't want to spend your whole life firing people and hiring new people to do things for you. What a pain in the ass.
00:21:21
Irelynn Zurflueh
Don't you think it's a pain in the ass? Huge pain in the ass. Right? It's a huge, that's why the cleaner that I'm not happy with. I'm not what is, but I think it's the problem. but You need to give me an answer so that I can follow the plan. I think the tolerance level for employees and service people should be one level. And the tolerance level for your spouse should be very low.
00:21:39
Irelynn Zurflueh
Oh, goodness. You should put up with more stuff with your spouse. Oh, my goodness. You've come full circle. Remember the start of our podcast? Yes. Of course I'm joking, but I think it's up to each individual. Do I want to, she's whenever you fire an employee, yeah you have to have that discussion. Do I want to put up with this person's horse shit?
00:21:58
Irelynn Zurflueh
I said shit. Or, or do I want to replace her, him and get someone better? Oh, but that means I got to train the new person. what you don't mean You don't even know if it's going to be better. You don't know. You don't. So what do you do I don't know. You can't deal with it. You're you're not going to get any better.
00:22:16
Irelynn Zurflueh
You're going to have a bad standard. So it's about you have to say, you have to be able to say, i know it's going to be difficult. I've got other great employees who will help train and do backup while this person is being replaced. And I have to make my company better. I have to get an esthetician who will be there when I show up. I have to get a hairdresser who doesn't call me every time and move me back a half an hour.
00:22:42
Irelynn Zurflueh
Nilly willy. Or I have to get a new house cleaner that actually doesn't leave banana caterpillars on the floor. I mean, I got my chiropractor. Love him. Kind of a little, you know, he's got a little thing about him. good He's unique. Yeah, I love him. I love him. i think he's great.
00:22:59
Irelynn Zurflueh
But every almost every time I get a text about 15 minutes before, doctor's running about 15 minutes behind. At least I'm getting better than your crew. You're getting a text. But then it's like, sometimes it's an hour later, but they tell you every 15 minutes, it's like it's going to be this. But I'm not going to leave him because I like it.
00:23:16
Irelynn Zurflueh
It's a good service. So I'm going to tolerate that, the timing aspect of it. there you yeah Are you going to go back to your esthetician? answer is yes, because you're going this weekend. No, I can cancel. But you're not going to I think I am Look at me.
00:23:28
Irelynn Zurflueh
Are you going to cancel? I think I am. You have enlightened me on the fact that by doing what I was going to do by allowing this weekend appointment, that is inconvenient to me. I'm the client. And it doesn't help her build her
Conclusion and Listener Engagement
00:23:45
Irelynn Zurflueh
business. So maybe it's true what I need to do is just say, oops, sorry, not convenient for me on the weekend. ah Why don't you reach out to me later on when you have some availability?
00:23:58
Irelynn Zurflueh
And then see if she does it. see if See if my business is worth it to her. Oh, yeah. That's a good idea. For her to say, you know what? I'm going work a little bit and bring Jenny back into the fold. That's a good idea.
00:24:09
Irelynn Zurflueh
That might be the way to do it because I'm not happy with having the disrespect of my time and have it be so willy-nilly that it's not a big deal. There wasn't even a sorry in the text.
00:24:22
Irelynn Zurflueh
It was just... Yeah, you're I'm available. You're not going to get on Google and tell on her? No, I'm not. That's not your style? No, it's not my style. I mean, that's not... I don't... Yeah. No, we had an event at for our office. We went and did some some cooking at a place. And you did leave a review. I did. it was a good review. Good review. Loved the experience. But you ah the person who was sort of overseeing our event was less than maximum. Less than optimum. Could have done better. Maybe attitude. Yada, yada. So I think...
00:24:50
Irelynn Zurflueh
I like, I like. ah That was just criticism. That was. Right. I like reviews that give the business owner something that they can use to improve their business. And I still. I don't like the Karen reviews. No, I don't. Oh my gosh. I can't believe that kind of I don't like that. Oh or ridiculous. That was just ridiculous.
00:25:09
Irelynn Zurflueh
No, I, my review was good, good, good. Had an enjoyable thing. And if you want to enhance the experience, this is a recommendation that may help. yeah And then I sent my review in and there you go.
00:25:21
Irelynn Zurflueh
Well, I don't know what we what we resolved. Did we resolve anything? No, we did resolve this. It's about what you tolerate. It's about what you tolerate. No, you're right. It's about what you were tolerate. And i I think that that's something to think about.
00:25:36
Irelynn Zurflueh
Think about every aspect of your life and are you not getting what you want? And if you're not getting what you want, is it because you've just tolerated it? Marriages are tough. If you say that for a marriage, it's tough.
00:25:48
Irelynn Zurflueh
There's already enough divorces. Do we need to encourage people that if you don't like it, don't tolerate it? I don't know. I would like to publicly apologize to my wife for the thing that pissed her off today. On the podcast of Thoughts for Rent, Keeping It Real, Max Zerfloo apologized on March 27th, 2026.
00:26:07
Irelynn Zurflueh
two thousand and twenty six We're going edit that part of it. that you All right. Well, we're 25 minutes in, Max. We got to say our goodbyes and let these nice folks that have been listening to us go on to their day.
00:26:20
Irelynn Zurflueh
And hopefully it's a good one. Check in with McKenna Property Management and the McKenna team. at Keller Williams for all your real estate needs. Share our podcast.
00:26:31
Irelynn Zurflueh
Give us feedback because we love to hear it. We want you to be involved in. we want your thoughts as much as we're giving you our thoughts. Yep. Have a great day. See you next time.