Introduction & Silos in Sales and Marketing
00:00:03
Speaker
Hi, it's Mark Evans, and you're listening to Marketing Spark. For many companies, sales and marketing operate in silos. What inevitably happens is sales complains that marketing provides them with crappy leads, while marketing suggests that sales are just bad at closing deals. Well, that's not a good way to be doing business. Ideally, sales and marketing work cohesively and collaboratively to create a powerful one-two growth combination.
April Palmer on Startups & Revenue Growth
00:00:32
Speaker
April Palmer is a sales and revenue expert who helps small and medium-sized businesses create structures, systems, and plans for success. She's worked with many entrepreneurs who want to drive sales but struggle to make it happen. So I'm looking forward to her insight and expertise about startups, success, and revenue growth. Welcome to Marketing Spark, April. Thank you so much for having me. I'm so excited.
Tension Between Sales and Marketing
00:00:58
Speaker
So let's get to the heart of the matter and the reality that for many companies, especially startups, is that marketing and sales operate in silos. And it's almost like they're opposing forces as opposed to teammates.
00:01:16
Speaker
So I want to get your insight into why this happens. Like why do these separate structures exist? And what are the dangers for startups that are looking to not only get product market adoption, but actually drive sales? It's such an interesting question. And you're right. It is almost like the age old, uh, you know, why are marketing and sales fighting all of the time when they actually are the opposite sides of the same coin, right? You're looking to.
00:01:46
Speaker
build a brand, create loyalty among customers, and get them excited about what you're doing so that they'll
Aligning Sales and Marketing for Growth
00:01:54
Speaker
buy it. And so they should be working together. But I think that that misalignment is actually one of the top
00:02:04
Speaker
like waste of resources within organizations especially when you look at small to mid-sized businesses that are trying to grow because if you create a symbiotic relationship between your marketing and sales so that they're working together in tandem to not just bring really great inbound leads into your sales organization
00:02:30
Speaker
but also to support your sales organization to get those leads excited about what you're doing, then you create a machine that just, um, it starts to grow exponentially, right? You create these raving fans of what you're doing because you're able to get them excited. And I've always said that that sales is
00:02:54
Speaker
That type of marketing, right? I mean, if you think about what a sales team is supposed to do, they're supposed to go out and do exactly what marketing does, which is get people excited, get people to buy into what it is that your brand does enough that they open their wallets. That's the same thing that marketing does. I've never really understood why they operate in silos.
00:03:19
Speaker
Getting them to not do that is really, really hard. I don't know that there are any great answers for it.
Redefining Marketing and Sales
00:03:27
Speaker
But I do think that there are some of the best organizations who have managed to solve this riddle are the ones who are growing and really making the difference in their industry.
00:03:38
Speaker
And one of the things that I found is that there's a tension between marketing and sales, especially within small organizations. And I don't know if that's because the founder slash entrepreneur starts with sales and then hires marketing or whether there's different ways that
00:03:57
Speaker
They have in terms of the ways they operate or whether they're just not used to working. Cohesively is that in an ideal world, as you said earlier, marketing is sales and sales is marketing and they should be moving forward and lock step. And there should be a lot of collaboration and a lot of ways that they can exchange ideas so that one plus one equals three, but.
00:04:18
Speaker
Do you blame the entrepreneur for creating a landscape where there are silos as opposed to trying to bring people together right away? Is it the entrepreneur's fault or is it just traditional ways of doing business? I think that's how we define them, right? When you think about when somebody thinks about marketing,
00:04:42
Speaker
Sometimes they think about brand, right? Like I teach entrepreneurship at VCU here in Virginia. And when I ask about marketing, a lot of the students talk about your logo, your tagline, what your brand looks like, things like Google ads and SEO and all of those things, that's marketing, right? And then sales
00:05:04
Speaker
is B to B or B to B to C or B to C outreach, like pitch slapping people, always be closing type of thing. And so when you think about defining them, we've created very, very different definitions for what it is that they do. And I think that
00:05:25
Speaker
it's not traditional to recognize them as one, as flowing into each other. And so I'm not sure that it's the entrepreneur's fault, but I do think that as a founder, you have a responsibility to step back and say, you know, this is the way it's always been done around here, but I'm going to do it differently.
00:05:44
Speaker
And I think that that starts by, by defining what is marketing and sales. One of the big things that I see in startups is that you've got, you do have a marketing team. Oftentimes they come after the sales team, right? Like sales team is supposed to pay for them, but marketing is coming up with, um, like we talked about the logo, the brand that adds those types of things. But what they're not doing is understanding what the sales process is.
00:06:10
Speaker
and creating really impactful collateral for the sales team. So you've got visuals about what you do, you've got sales decks, those types of things. The sales team oftentimes are responsible for creating those
00:06:25
Speaker
themselves. And then as soon as the marketing team sees them, the marketing team is like, no, that doesn't meet all of our brand standards, right? And it's not like these salespeople have been trained in Canva or Adobe or anything like that. And so that's where I think that from a founder perspective, that you really have to figure out how do these teams work together
00:06:48
Speaker
so that you have a marketing team who's creating really impactful collateral for your sales team that allows them to go out and close more deals. The more deals they close, the more information you get about your buyer, what they like, what they don't like, how to interact with them.
00:07:07
Speaker
which helps the marketing team in turn get better ideas about how they're going to connect with their buyers and with their target market.
Modern Sales Approaches & Integration
00:07:17
Speaker
So it should be kind of full circle, but I think oftentimes that's just not a connection that's made.
00:07:24
Speaker
Okay, so you're an entrepreneur and you understand or you recognize the importance of sales and marketing and you're one of these entrepreneurs who recognizes that sales and marketing need to work together to meet collaborative units. Where do you start? Like how do you set the stage so that you don't have silos so that right from the get-go you're putting the systems and structures in place so that
00:07:47
Speaker
Marketing and sales are just one unit there just working together they're exchanging ideas they're actually a powerful combination and that silos will never emerge because it's just not the way business is done what are the steps that an entrepreneur needs to take.
00:08:05
Speaker
Well, I think the first part is recognizing what does sales look like today different than what it looked like a couple of years ago, even like five years, 10 years. That's ancient history. Even two years ago or, um, 2019, it was so different the way that you connected with, with your buyers. Today you have things like, uh, organizations using podcasts,
00:08:30
Speaker
to bring in hot leads or helping their C-suite executives to write books to bring in leads. You have people appearing on podcasts. You have LinkedIn, which is the most amazing platform right now for lead generation.
00:08:47
Speaker
what link in tiktok are the only two platforms today where you can create content or comments on other content and get in front of second party second level connections without having to pay.
00:09:03
Speaker
Right? Like that is huge. And so many, many organizations are utilizing that. So I think if you look at that and you say, okay, how, how do we generate sales today, which is very different and many, many organizations than it used to be, and how does that play into marketing? Well, then I think you kind of throw them in the ring together and you say, okay,
00:09:27
Speaker
This is how we're going to generate business. We're going to build out a podcast. That means that marketing, you have to help us to figure out what does that sound like? What are the themes? What is the content that we want to cover? And then sales, you have to help us figure out who are the leads who we bring in and we invite to this.
00:09:46
Speaker
And then together we have to create a compelling message to get people to actually appear on the podcast. We have to produce it. And then we have to market it in such a way that we create a wider audience. So if they're co-creating that plan together, then they're going to be much more likely to work together, not just for that, but then any type of other future revenue growth initiatives that you have. It's either that or like put them in the boxing ring with those big, big slides.
00:10:14
Speaker
blow up gloves and just let them duke it out until somebody wins. I don't know. Do you go off in a bit of a tangent here? There's a lot of talk these days about the dark web.
00:10:24
Speaker
the fact that prospects are educating themselves, learning, talking to each other and getting a sense of how they want to move forward with their purchases. But companies, salespeople, marketing people have no clue and no visibility into what's going on. So I'm interested in your take on when you've got sales and marketing working cohesively,
Prospects & Self-Education Challenges
00:10:52
Speaker
with the dark web? Like how do they get a sense of what's happening and how do they feed that insight back into how they move forward together as a unit?
00:11:03
Speaker
Oh, that is such a complicated issue. Here's what I would say is educating, educating, educating, right? Just putting out as much information as you can. What I see a lot, especially in the startup world, is this idea of like, we can't give away our secrets because somebody's going to steal it and do it or do it better. And I'm just here to tell you, like, that's bullshit.
00:11:28
Speaker
If you can't get out there and tell what makes you different and how you do it, then you're never going to corner the market and somebody else will, who's more transparent. And if you give people information and they go to your competitors, then you need to be looking at your competitors and seeing what they're doing different or better. Or even if you want to capture that market, like not all business is a good business, right? There's this, the school of thought, it's called they ask you answer.
00:11:56
Speaker
And to me, it's really, really fascinating. There's a book about it. They have Facebook groups and all these things. But the premise behind it
00:12:04
Speaker
is, and I'm not sponsored by them or anything, I'm just kind of fully obsessed with this idea that they have. And that is if you are having sales calls, then you should record them and then you should put them into a program like Otter.ai or Gong or something and start to pull out the common themes. And every question
00:12:28
Speaker
prospect asks during that sales call should be addressed by marketing in one way or another whether it's a white paper and info graphic podcast episode and article in an industry and magazine blog linked in content whatever it is so if you find that in.
00:12:51
Speaker
five out of six of your sales calls that somebody says, but how much does it cost? Then you need to put out content about how much it costs. If they say, how does this work with my CRM? Then you need to put out content about how it works. Complete and total transparency.
00:13:08
Speaker
proactively educating your consumer and that is marketing all the way right there. And getting them to feel like they're educated and empowered about the decisions that they're making will lead them to more times than not seek out the source of that empowerment and that education. And if you are that source, then they're going to be more likely to buy from you. And so that's, for me, it's just all about education.
00:13:37
Speaker
transparency, proactively answering questions and making people feel really comfortable with the decisions that they're making because otherwise there are just so many options. How do you choose? How do you know how to
Shift in Buyers' Decision-Making
00:13:51
Speaker
choose? But if you teach them how to do that, then they'll rely on you and they'll trust you. Yeah, it's interesting perspective because I've heard that
00:13:59
Speaker
For B2B sales, B2B software sales is that a prospect could be 70% down the line before they even touch sales. So they've been consuming marketing content. They've been doing their own competitive research. And so that's the really interesting part is that by the time a salesperson gets involved, the prospect is.
00:14:19
Speaker
educated, informed, they know the competitive options. And so they need to know that marketing has been doing their job so that they can actually just continue to accelerate the process and lead the person to the promised land. And that's, I think, the way that that's primarily why marketing and sales have to work together these days.
00:14:38
Speaker
Right. It's so interesting when you throw out that statistic, right? Once you get your hands on the buyers, they're 70% of the way through their decision-making process. What if you use that information and transparency to catch them at 50% through the process or 30% through the process? Not only is your team more likely to close it, but my guess is you close it higher at a higher value to start and you have
00:15:06
Speaker
a higher lifetime value of that client. So that's where I'm like, catch them, catch them when they first start thinking about it, educate them. You know, who does this really, really well is HubSpot, right? HubSpot has one of the most comprehensive marketing
00:15:24
Speaker
platforms that I've ever seen. I mean, I go to them all the time as a resource. And so because I know that they're providing trainings and certifications and white papers and all of these things, when I go to my customers and say, you need a CRM, guess what? HubSpot's top of my list every single time. And it's not just because they're a really great platform, but it's also because
00:15:47
Speaker
They they're in front of me all the time and I know that they're growing and developing their answering questions and they're making me smarter and better at what I do. Switching gears a little bit.
00:15:59
Speaker
When a startup emerges, what inevitably happens is the entrepreneur is the visionary, the salesperson, the marketing person, the customer success person. They're raising money. They're talking to the media. They do everything.
Hiring Sales Leaders Correctly
00:16:13
Speaker
But at some point in time, they understand that they need a sales professional. They need a sales leader.
00:16:18
Speaker
But i think a lot of entrepreneurs make a mistake because they expect that they're gonna hire a sales unicorn somebody who's gonna do everything and i know that you've had lots of experiences with entrepreneurs who have stumbled and fumbled the ball when they're hiring a sales leader so can you talk about the mistakes that they make and what inevitably happens and then conversely talk about what is the right way to hire a sales leader was particularly when you're a small company.
00:16:48
Speaker
Okay. So just prepare for me to get on my soapbox here because this is, this is, this is a topic that is so near and dear to my heart. Um, it's also the reason why I have as many gray hairs as I have and probably as few, like I'm always pulling out my hair because ah, it's just so freaking stupid. What happens is these companies, a lot of times, especially when they reach seed stage funding,
00:17:14
Speaker
or they bootstrapped enough that they're ready to scale. They have investors who come in or advisors who come in and say, okay, now you're ready to sell.
00:17:23
Speaker
And so you've really got to drive a lot of revenue, so it's time to hire a VP of Sales. Now, let's just start with the fact that a really, really good VP of Sales is going to cost you $150,000, $200,000, $250,000 a year, right? Full stop. But if you're a small to mid-sized business, your budget's probably $75,000 to $100,000.
00:17:46
Speaker
So, you're looking at half of what a VP of sales on the market would cost from a compensation perspective. And that's fine. You can make it up by offering equity and other incentives like flexible work arrangements and wellness programs and all these super good insurance and
00:18:07
Speaker
Those types of things comprehensive super good. Like that's not even a super good super super good. It's super good super comprehensive healthcare programs those types of things but Where the rubber really hits the road is then they bring in this VP of sales who is Underpaid but really excited about the possibilities and they're like, okay, here's your job You need to build out our revenue growth strategy
00:18:34
Speaker
Okay, awesome. That is like their specialty, right? This is a really good job for them. And they're like, also, could you build out our tech stack and our RevOps? Well,
00:18:46
Speaker
I think maybe I can work my way around a CRM, but like most sales people, I hate CRM, so I'll do my best. And then they're like, also, we need you to build relationships with these enterprise level or national level accounts that would take a normal person in a normal organization nine to 12 months to close.
00:19:08
Speaker
But you're special. So we think that you'll be able to close one or two or maybe even three of them in 60 days. That's gonna be awesome.
00:19:20
Speaker
And because we need smaller deals, right? Is your mind melting yet? Because it should be melting. Because this is where it gets really, really fucking stupid. Sorry, pardon my language. But then we also need smaller deals to show our investors that we can actually sell this and to get some revenue coming in to cover our burn rate because
00:19:42
Speaker
Even though we're paying you $100,000, we kind of couldn't afford to pay you $100,000, so we're really freaking out right now. So if you could make 50 cold calls a day, schedule those appointments. Once they're scheduled, do the discovery call, the demo, close, and onboard. And by the way, when you do the demo, you're going to have to build out your own deck because we're not paying our marketing department enough to do that because they're focused on SEO.
00:20:11
Speaker
It's the stupidest thing I've ever heard and yet it's conventional wisdom today. This is what every single investor is and every single CEO is faced with when they say, how do I grow my organization from a revenue perspective? And it just melts my mind. Like I just, I don't know who ties those people shoelaces for them in the morning, but anyone who is listening, I'm just telling you right now that is dumb.
00:20:41
Speaker
Do not do it. So instead, they should do what should what's the better smarter way because that that way seems irrational and insane. I mean, it's just I mean, you just can't do it all. No one can do it all. Right. What's the better approach?
Outsourcing Lead Generation
00:20:59
Speaker
There are quite a few different ways to do it, but here's if it were me and it has been me, I do this for organizations. What I would do is I would go in and I would hire a sales manager. Um, and if they want to be called a VP of sales, fine, but they really need to be sales manager level. Um, you need to still have founders involved and founders like lead sales in some of this right now.
00:21:23
Speaker
And then I would hire an outsourced Legion organization. There are some really good ones out there. There's Full Funnel, which is based in Boston. There's Tidal, which is based in Sioux Falls, South Dakota. There are some that are smaller. I have an affiliation with Tidal, so I'm just gonna throw it out there. Like I'll just tell you, I love what they're doing because I think the way that they approach it is really special. But regardless of who you use,
00:21:49
Speaker
What happens is you find an organization that has really, really talented BDC or SDR, or we call them different things, right? People. And they come into your organization and they say, okay, help us build out personas. Help us use psychographics to understand who your best buyer is. Then let's design an audience.
00:22:13
Speaker
and pull lead lists that are very specific to your best buyers. And then let's craft the outgoing message to get people excited. Just get them intrigued about what you're doing enough to take a message or to take a meeting. Sorry. And then let's just get them on your calendar. So you have the sales manager who knows your organization is within your organization. And then you have this outsourced team that has an email address from your organization. They list you on their LinkedIn.
00:22:43
Speaker
They have the ability to call, email, LinkedIn, text, anybody, your prospects, and just get them excited enough about what you're doing to have a sales meeting with that sales manager. If you can take that person and have them
00:23:02
Speaker
fully focused on doing the discovery calls, doing the demos, and closing the business. And you harness your marketing team to make sure that their sales deck is solid, that their follow-up process is solid, that they have a cadence after the fact to keep people interested and pull them through to the close. Then that's where you're going to see your revenue just
00:23:29
Speaker
absolutely skyrocket and once that starts happening what's really fun about that is instead of Hiring more people that just sit and make outbound calls, right? You just ramp up with that with that side, but you can afford to hire a true VP of sales and you have the KPIs and the metrics about your growth all of this data that's amazing you can listen to the phone calls and
00:23:56
Speaker
You can look at the gong reports. You can see how many calls it makes to make one appointment. How many of those appointments does it take to close a new business? How long does it take to get them ramped up? All of those things that you can take back to your investors and say, OK, if we increase the spin, if we grow the organization like this,
00:24:16
Speaker
This is a very, very solid projection of our revenue in the next year, 18 months, two years. And this is why you should give us more money to grow.
00:24:26
Speaker
investors will fall over you for that because other organizations, small and mid-sized businesses, they don't have that.
Data's Role in Scaling Sales
00:24:36
Speaker
They just have pie in the sky, like hope numbers, right? They're going, oh no, we have this one person doing all these things and they're going to be able to drive this much revenue we think we hope, cross our fingers. But you're looking at them and saying, there's no magic to this. It's process, it's numbers, it's activity,
00:24:54
Speaker
And you can actually see how this has affected our organization now and how it will in the future. And that to me is, it's like thinking that science is magic. It's the best type of magic.
00:25:08
Speaker
Okay, so that sounds great in theory, but how do you discover and hire the right outsourced sales organization because there has to be a cultural fit, their interests have to be aligned, maybe summarize what are the steps to making it happen in the right way so that you end up with the right partner because really what it is is a partnership.
00:25:36
Speaker
Well, there are a couple of things you can do. You can hire a consultant who knows this and implements this on a regular basis. They're usually very familiar with the different organizations and what they do well.
00:25:48
Speaker
Or you can make a list, and if you reach out to me, I can give you a list of a number of different organizations and what they're really good at. But then you should spend time with them, schedule an hour call and understand what their process is, and then link that to what your goals are from a growth perspective.
00:26:08
Speaker
The things that I think are the most important is that if you are using a team that uses BDRs and SDRs, so business development reps and sales development reps, that you have small teams with a manager over them so that they're really keeping track of what's going on. They're listening to calls on a regular basis.
00:26:33
Speaker
They're identifying where they're losing customers and they're saying, okay, let's iterate what it is that we're talking about, how we're talking to them. So you want an organization that is going to proactively look at what's happening with these sales calls and make changes.
00:26:51
Speaker
to help you be more successful. Another thing is you want them proactively reporting to you. So you should be able to either log into a dashboard or get a daily or weekly report that says, this is the activity that we did. Here's how it's broken down, calls, LinkedIn, email, text message. Here's what resonated. Here's what didn't resonate. Here are the changes that we made.
00:27:16
Speaker
Here are the connections that we made that we think will lead to more business. And then checking in with you, too. How many people are showing up for the calls? How many of those are you closing? When they show up, are they warm? Do they feel like that they're ready to do business with you? Do they understand what the offering is? All of those things, what you really want is transparency, proactive outreach, and partnership.
Building a Personal Brand on LinkedIn
00:27:44
Speaker
One of the other areas that I wanted to talk to you about is personal branding. I know that this is something you spend a lot of time on and clearly you're dealing with entrepreneurs working for startups that, yes, marketing can drive awareness and it's important to have sales out there. For many of these organizations, a entrepreneur with a strong, vibrant personal brand can be very powerful.
00:28:08
Speaker
in terms of driving sales and marketing forward. And this is a loaded question admittedly, but where does an entrepreneur start as far as building a personal brand? Because there's lots of different takes on personal branding and how important it is and how you do it and you read a lot about this on LinkedIn these days. But do you have any thoughts or suggestions to entrepreneurs who want to build a personal brand but they don't know where to start?
00:28:35
Speaker
Oh my gosh, I have so many thoughts about this. I love this. I accidentally built a personal brand. I had no idea what I was doing. I didn't have the intention to do it, but what's happened since I realized it and really started putting time and energy into it, it's just been exponential growth both for my consulting business
00:28:56
Speaker
And from a personal and professional perspective, I've created friends, and I call them my LinkedIn family. These are people who will come to my children's weddings, right? It's crazy. Making friendships, finding friends as an adult is really hard, and it's amazing how this happens when you start to build a personal brand on a platform like LinkedIn. And I really think that LinkedIn is the magic for that right now.
00:29:25
Speaker
There are a few things I would encourage you to look at. People like Josh Braun and Casey Graham have created just an absolutely amazing blueprint for how to build a personal brand as an entrepreneur.
00:29:45
Speaker
And a lot of times what I hear from people and I teach courses on this and I hear it, they're like, I don't want to put out content. I feel uncomfortable with that. I don't know what to say. It's really hard. And what I always tell them is you can build a personal brand and a huge network that will benefit both you personally and your business without ever putting out one piece of content.
00:30:10
Speaker
If you're in LinkedIn and you are building out a network of people who are your potential buyers and potential investors and customers and you're looking at their content and making real
00:30:30
Speaker
authentic, impactful comments that's adding to the conversations that they're starting, that goes a long way. I mean, I make probably on average over a hundred comments a day on LinkedIn. And that's because the information that other people are putting out is really, really interesting. It's insightful. But again, it puts me in front of
00:30:52
Speaker
People I'm not even connected with second level I don't have to pay for. So the way that I do it is pretty easy. I make a list of people I want to connect with. I go into their LinkedIn profile to the activity page and then I bookmark that. And every day I go into all of my bookmarks. I learned this from Ariel Lee. This is not something that I made up. So Ariel is an amazing person to follow.
00:31:16
Speaker
But every day I open up every single one of those bookmarks, I look at what they've been commenting on or what they've posted, and I make my own comments. And not any of that auto-filled bullshit. If somebody announces that they get a new job, then you need to jump in there and say, this is really exciting. What are you most pumped about? Or I like to say, the strategical folks at wherever you're going to work are making the right decisions.
00:31:41
Speaker
Um, if people are posting information about sales and marketing, find an article that really speaks to that topic and paste it in there and say, you know, tag some people and say, Hey, like this, this is, um, mirroring what this article in Forbes said and start to make other people, they contribute to the conversations there.
00:32:04
Speaker
I think that you'll find that without ever posting one piece of content, you build a brand that gets people to start to come to you and say, hey,
00:32:12
Speaker
You're smart and you're insightful and you obviously know what you're doing and I'd like to learn more about what you're doing and maybe I'd like to invest in the company that you've started or maybe I'd like to buy the product or maybe I'd like to refer you to other people in my network who I know have this problem. And there are a lot of organizations that use LinkedIn as their number one lead generation tool.
00:32:39
Speaker
by far for their sales people and for their founders. And if you have, again, your sales and your marketing team working together to make sure that the message that you're putting out there is impactful, then you're going to have a win every time.
April's Offer for Help & Contact Information
00:32:56
Speaker
We have covered a lot of ground in 33 minutes and 50 seconds. Thank you for that. For a lot of organizations, marketing and sales are very mysterious creatures. They work in ways that they can't imagine. They work in ways that they can't see. So the insight that you've offered has been, has been great. One final question is where can people learn more about you and what you do?
00:33:21
Speaker
I live on LinkedIn. I'm there all the time. That's my job. So you can find me. I'm April Palmer, she, her. I also am my moniker as Hot Mess Boss for many, many reasons. My employees dubbed me that. So you can find me there. My whole job is to help educate people about revenue intelligence and revenue generation.
00:33:48
Speaker
how to bridge that gap between PR marketing and sales. And so you can find me on LinkedIn, but feel free to reach out. My calendar is open. I'm here for mentorship hours, workshops, anything that can help you and your team be successful. And it's my favorite thing in the whole wide world. So I would love to hear from you.
00:34:09
Speaker
Well, thanks for listening to another episode of Marketing Spark. If you enjoyed the conversation, leave a review, subscribe via iTunes, Spotify, or your favorite podcast app, and share via social media. To learn more about how I help B2B SaaS companies as a fractional CMO, strategic advisor and coach, send an email to mark at marketingspark.co or reach out to me on LinkedIn. I'll talk to you next time.