From Engineer to Empathetic Leader: The Role of the CTO with Tom Wilshere

On this episode of Secret Ops, host Ariana Cofone talks to Tom Wilshere, the Chief Technology Officer at Florence, where he heads up the product, engineering and data teams building and scaling products revolutionising staffing for over one million professionals in the healthcare sector around the world.

In this episode, we discuss:

• The role and responsibilities of a Chief Technology Officer
• Technology challenges faced in the healthcare sector
• Importance of collaboration between ops and tech teams
• Use of data in decision-making and operational improvements.
• Necessity of empathy in leadership and team dynamics.
• Strategies for fostering a supportive and innovative workplace culture.

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🤓 Learn more about Ariana Cofone at arianacofone.com