Building Ground Breaking Customer Experiences | Sayantan Mukhopadhyay | General Manager of Nubank image
The Building Blocks Podcast
Building Ground Breaking Customer Experiences | Sayantan Mukhopadhyay | General Manager of Nubank
Building Ground Breaking Customer Experiences | Sayantan Mukhopadhyay | General Manager of Nubank

Sayantan is currently the GM at Nubank, a fintech company challenging the status quo to create a new generation of financial services in LATAM At Nubank he is leading their customer Experience Platform with over ~100 XFN reporting to him. They are building products and services used for all customer services needs for 70M+ global users and 10K+ support agents. We delve into his vast experience in building technology for companies like Pinterest, Facebook and Twitter. We discuss how he thinks about building products in Fintech, how he thinks about product innovation and his time building funnels for ads within social media platforms. Learn more about Nubank: https://nubank.com.br/en/ Guest: Sayantan Mukhopadhyay LinkedIn: https://www.linkedin.com/in/sayantanmukhopadhyay/ Connect with Daivik: https://bento.me/daivik Follow the Podcast: https://bento.me/thebbpod Topics 0:00 - Intro 1:35 - What brought him into Product Building? 10:45 - How has decided what to pursue next? 21:28 - What set Nubank apart? 33:20 - How do you build products in different verticals at the same time? 37:30 - How do you choose what to keep that has worked and where to innovate? 49:23 - How has he transferred his skills into new products and companies? 57:30 - What trends shaped advertising? 1:07:49 - Wrapup ----- Sayantan, the current General Manager of Nubank, is a seasoned professional with a remarkable journey in the tech industry. He kickstarted his career as a Software Engineer and Consultant at Accenture before venturing into Data Science and Business Analyst roles at Twitter. His tenure at Twitter witnessed him taking on various key responsibilities, starting as a DS/Analyst for Global Ops, later advancing to become the head of sales analytics, and ultimately transitioning into a Product Manager for both their Internal Tools and Core Ads teams. Moving on to Pinterest, Sayantan assumed the role of Product Lead for their Ads Delivery Team, showcasing his diverse expertise. His journey continued to flourish as he made his way to Facebook, leading their Market Dynamics team with precision. Eventually, he joined Nubank as a Product Director, contributing to the company's vision of revolutionizing financial services in Latin America. Beyond his professional achievements, Sayantan shares his knowledge and experience as a guest lecturer at the Product School and fulfills a mentoring role at Fast Track, nurturing the next generation of talents in the industry. #nubank #product #technology #LATAM #fintech #startup #podcast #founders #productbuilding

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Sayantan is currently the GM at Nubank, a fintech company challenging the status quo to create a new generation of financial services in LATAM At Nubank he is leading their customer Experience Platform with over ~100 XFN reporting to him. They are building products and services used for all customer services needs for 70M+ global users and 10K+ support agents. We delve into his vast experience in building technology for companies like Pinterest, Facebook and Twitter. We discuss how he thinks about building products in Fintech, how he thinks about product innovation and his time building funnels for ads within social media platforms. Learn more about Nubank: https://nubank.com.br/en/ Guest: Sayantan Mukhopadhyay LinkedIn: https://www.linkedin.com/in/sayantanmukhopadhyay/ Connect with Daivik: https://bento.me/daivik Follow the Podcast: https://bento.me/thebbpod Topics 0:00 - Intro 1:35 - What brought him into Product Building? 10:45 - How has decided what to pursue next? 21:28 - What set Nubank apart? 33:20 - How do you build products in different verticals at the same time? 37:30 - How do you choose what to keep that has worked and where to innovate? 49:23 - How has he transferred his skills into new products and companies? 57:30 - What trends shaped advertising? 1:07:49 - Wrapup ----- Sayantan, the current General Manager of Nubank, is a seasoned professional with a remarkable journey in the tech industry. He kickstarted his career as a Software Engineer and Consultant at Accenture before venturing into Data Science and Business Analyst roles at Twitter. His tenure at Twitter witnessed him taking on various key responsibilities, starting as a DS/Analyst for Global Ops, later advancing to become the head of sales analytics, and ultimately transitioning into a Product Manager for both their Internal Tools and Core Ads teams. Moving on to Pinterest, Sayantan assumed the role of Product Lead for their Ads Delivery Team, showcasing his diverse expertise. His journey continued to flourish as he made his way to Facebook, leading their Market Dynamics team with precision. Eventually, he joined Nubank as a Product Director, contributing to the company's vision of revolutionizing financial services in Latin America. Beyond his professional achievements, Sayantan shares his knowledge and experience as a guest lecturer at the Product School and fulfills a mentoring role at Fast Track, nurturing the next generation of talents in the industry. #nubank #product #technology #LATAM #fintech #startup #podcast #founders #productbuilding

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