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Episode 2 - Developing Processes to Integrate Palliative Care in an Academic Emergency Setting - Audrey Tan, DO
8 Plays4 years ago
We interview Audrey Tan, DO an emergency medicine/palliative medicine clinician, researcher and educator. We discuss processes she has explored in the emergency department which help to identify patients who are likely to benefit from palliative care support and advanced directive guidance.
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Transcript
Introduction and Guest Introduction
00:00:01
Speaker
This is the PallyM Podcast, a production of palliem.org at the intersection of palliative and emergency medicine.
00:00:08
Speaker
I'm your host, Justin Bruton.
00:00:11
Speaker
Today, I'm joined by Dr. Audrey Tan.
00:00:14
Speaker
She's the medical director for the inaugural division of emergency medicine, palliative care at NYU Langone Health.
Integrating Palliative Care in Emergency Departments
00:00:20
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She's a clinical associate professor in the Ronald O'Purlman Department of Emergency Medicine and the Department of Internal Medicine.
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Her area of focus is the integration of palliative care in the emergency department.
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She's also involved in developing novel clinical solutions and addressing educational needs to improve palliative care delivery in the ED.
00:00:37
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Her work is focused on improving quality of life for patients with advanced chronic or life-threatening illness and hope that every patient with serious illness within the emergency department can receive excellent, compassionate care that encompasses their physical, psychosocial, and spiritual needs.
00:00:52
Speaker
Dr. Tan, thank you so much for joining us.
00:00:55
Speaker
Thank you for having me.
00:00:56
Speaker
I'm excited to be here.
Transition from Emergency Medicine to Palliative Focus
00:00:58
Speaker
So my first question is because this is kind of a unique field, what led to your initial interest in the combination of EM and palliative medicine?
00:01:07
Speaker
Yeah, I get that question a lot.
00:01:10
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You know, I have to say I went into emergency medicine with no thoughts of palliative care, really.
00:01:17
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And it was only towards the latter part of my training.
00:01:23
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You know, I was in a sort of gritty inner city program.
00:01:26
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And I just really felt like there were certain patients, you know, those patients with chronic illness that would come to the ED over and over.
00:01:37
Speaker
And I just felt ill-equipped to really help them in a real way.
00:01:43
Speaker
So...
00:01:45
Speaker
You know, I kind of then had some great mentors at SUNY Downstate in Kings County in Brooklyn who were EMIM and actually intersected with palliative care that sort of showed me the ropes and introduced me to palliative care.
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And it really kind of helped.
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it clicked for me to sort of integrate it into what we were doing.
00:02:06
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You know, it just made so much sense as the door to the hospital and the specialty that was really doing the interventions, you know, doing the intubations, the resuscitations that we also had to have the skills to talk about it and sort of the knowledge to navigate that.
00:02:22
Speaker
So I think it was, you know, kind of those revelations that really pulled me towards palliative care.
Balancing Roles and Addressing Palliative Needs
00:02:29
Speaker
I really appreciate your response because you highlight something that I've noticed is that in clinical emergency medicine practice, you're just going to encounter situations with patients where that skill set is very helpful.
00:02:40
Speaker
And it's interesting that came to the surface in your training.
00:02:42
Speaker
I went into emergency medicine with already having an interest in palliative care, but I think that's why a lot of physicians, when they start off, they do realize they have both that resuscitation knowledge, but also you have to be able to apply those skills in real time and under a lot of pressure.
00:02:55
Speaker
Now, your leadership positions kind of uniquely places you to oversee integration of these principles in the emergency department.
00:03:03
Speaker
How are you using both skill sets in your current professional roles?
00:03:08
Speaker
Well, you know, I really love both specialties.
00:03:11
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I mean, I sort of was very adamant about keeping my foot in each door.
00:03:17
Speaker
You know, there are things I love about emergency medicine.
00:03:19
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There are things I really love about palliative care.
00:03:25
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They really gave me the opportunity to do both.
00:03:28
Speaker
So I spend a good amount of my time in the emergency department and then also spend some dedicated time on the inpatient palliative care service at NYU.
00:03:41
Speaker
My non-clinical time has been focused on really integrating palliative care and emergency medicine and innovating and developing some novel solutions to really improve the care of ED patients and address their palliative care need.
00:03:57
Speaker
That's excellent.
00:03:57
Speaker
And I'm glad you're able to use both skillsets because I find it's the same thing.
00:04:01
Speaker
You really like, if you like both branches of medicine, you want to keep your skillsets in both and you want to interact with patients in both arenas.
00:04:08
Speaker
One of the things that I appreciate about the interventions you've developed is you've looked at ways to help both
00:04:13
Speaker
integrate palliative care for patients on an inpatient pathway from the ED and also those who are going to be discharged and need outpatient support.
00:04:21
Speaker
And the ED is kind of uniquely suited to address both needs.
00:04:24
Speaker
So can you tell us about some ways that programs can help address palliative care needs for both people who are headed to be admitted and they need inpatient needs and those who are being discharged who need outpatient resources?
Implementing Palliative Care Triggers and Alerts
00:04:35
Speaker
Yeah.
00:04:37
Speaker
I mean, I think there's a variety of ways.
00:04:39
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I think
00:04:40
Speaker
Certainly what I would say is that you really need to be in tune with your sort of institutional needs.
00:04:47
Speaker
I think that's something I really sort of learned early on is that aligning yourself with leadership at your institution is critically important.
00:04:58
Speaker
But, you know, there's a lot of, I think one of the ways that is often utilized are triggers, right?
00:05:06
Speaker
And that has to happen sort of on the backbone of education, of course, but triggers that sort of help us to identify amidst the sort of chaos of the ED, quickly identify patients that have unmet palliative care needs in the ED.
00:05:19
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We have taken that a step further.
00:05:22
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I think one of the programs I'm most involved with is
00:05:25
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Part of a bigger research project called Prime ER, and Corita Gretzen is the principal investigator.
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And I had the opportunity to develop a clinical decision support tool that was embedded into the Prime ER research project.
00:05:40
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And it's now actually at 35%.
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different EDs across the country.
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And it's actually a four pronged intervention.
00:05:49
Speaker
That's pretty cool.
00:05:50
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It involves some education for the ED attendings and ED providers, and really education around communication.
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So kind of modeled off vital talk.
00:06:02
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And then the clinical decision support tool is really meant to identify, again, identify those patients that have palliative care needs, but utilizing and really using the electronic medical records to do that.
00:06:18
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And every institution has different needs, different culture.
00:06:23
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So it is kind of, there's a framework for it.
00:06:26
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At NYU, we actually use this clinical decision support to identify patients
00:06:31
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hospice patients that sort of have been discharged from hospice and then come back to the ED, because obviously we want to know about those patients fairly quickly.
00:06:41
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Those patients that have advanced care planning documents that are on file, we want to know about those patients fairly quickly, especially if they come in an extremist, which is sort of that feared scenario for every ED provider, right?
Challenges of Integrating New Practices
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Speaker
Like the patient that has, that is like an ESI one or two kind of peri-arrest and
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We don't know what their advanced directives are, or there's kind of conflict around advanced directives.
00:07:05
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So it really pushes that information out to the provider.
00:07:09
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And then we have also developed one tool, one alert that attempts to identify patients that have novel palliative care needs.
00:07:20
Speaker
So all to say,
00:07:21
Speaker
You know, those different alerts help the ED provider, you know, again, sort of amidst the chaos that we work in down there to identify those patients quickly.
00:07:32
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So, you know, those patients are typically destined for the inpatient world.
00:07:37
Speaker
And we bring them, you know, we bring the palliative care team down more rapidly with these triggers.
00:07:43
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And in addition, you know, the ED provider with those skills can sort of negotiate advanced care planning and goals of care discussion more expeditiously.
00:07:52
Speaker
That's excellent.
00:07:53
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And you mentioned, you know, using the information that's already in the EHR, because it's there's lots of information there and leveraging it in a time sensitive way is helpful.
00:08:02
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One thing I'm wondering, how is the receptivity when you try to change practice or give people an extra step?
00:08:09
Speaker
How do you overcome maybe the obstacles that people have to thinking this is going to affect my workflow, this is going to make me slower, that can be tough?
00:08:16
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How do you address that?
00:08:17
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Yeah.
00:08:18
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I mean, that comes on the backbone of a lot of education, right?
00:08:22
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I think a significant component of the whole Prime ER initiative is the education, not only around distinct tools around how to have the conversation, but sort of, why are we doing this?
00:08:34
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Why is this important?
00:08:35
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Talking about those cases, getting people on board.
00:08:38
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I really think that culture change is a significant part of
00:08:44
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what this ED, what you and I and our colleagues are doing in terms of just shifting how ED providers think about palliative care.
00:08:53
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It's not like an upstairs job.
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It's not an outpatient job.
00:08:57
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It's actually our job too.
00:08:59
Speaker
And so as part of sort of the culture change, I think it's really just getting people to get it, right?
00:09:05
Speaker
The like talking to people about those cases that are challenging.
00:09:09
Speaker
And if you had these skills, you would be able to navigate that, right?
00:09:13
Speaker
You wouldn't be
00:09:14
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kind of stressing and shaking in your boots.
00:09:16
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I think that's often, you know, the patient and extremists, again, that's like, got conflicting goals of care, you're just not sure you don't think they're going to benefit from resuscitation, but you sort of feel obligated to do it.
00:09:28
Speaker
How do you navigate that?
00:09:30
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You know, these are the tools that we can give you to help you move forward.
00:09:35
Speaker
And I have to say, I think there's different, you know, I think like certainly newer residents get it and or the residents just in general get it.
00:09:43
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And you're attending sort of a Kenan list, older attending.
00:09:47
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Sometimes there's some resistance.
00:09:49
Speaker
But I think, you know, again, it's part of this sort of changing of the culture, changing of our mindset in the ED to really embrace these skills.
00:09:58
Speaker
Yeah, you're absolutely right about culture
Early Palliative Care Conversations and Programs
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change.
00:10:00
Speaker
And one of the things that comes up is when we talk about these situations and we talk about difficult cases where you are having to make decisions really quickly, the thought is, you know, these patients that come in, they're chronically ill, they're having repeat ED visits.
00:10:13
Speaker
When someone starts that conversation, when that patient's cognizant and can weigh in on what is important to them, that doesn't have to be a long conversation, but that may really help your colleague downstream or help you downstream when that patient returns and now they're not, now they're in extremis, like you said.
00:10:27
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And some of those things have been written down.
00:10:29
Speaker
And I've had that happen where somebody that I've seen on palliative consults comes back to the ED.
00:10:34
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And it's pretty amazing.
00:10:35
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But we've actually had a chance to address some of those things ahead of time.
00:10:38
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And now in the acute situation, we've actually got some guidance.
00:10:42
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So to get to see it on both ends is not common.
00:10:44
Speaker
But I'm hopeful that the work that we're doing is affecting other providers as it comes back around.
00:10:49
Speaker
Yeah, because it is a time investment.
00:10:51
Speaker
And and you're right, seeing the utility in it and the uptake.
00:10:54
Speaker
I think it's now that it's becoming more of a commonplace thing in ED resident education.
00:10:59
Speaker
It's it's not such an unusual topic anymore.
00:11:01
Speaker
One other one other question I have for you.
00:11:04
Speaker
So your your nurse telephonic program.
00:11:07
Speaker
So I think this is really a wonderful way to you mentioned outpatient.
00:11:11
Speaker
You know, sometimes it's not even just the conversations that's going to happen in the ER, but it's identifying these patients who need.
00:11:16
Speaker
outpatient resources.
00:11:18
Speaker
So how does that program work?
00:11:19
Speaker
And what were some of the beneficial outcomes you saw through that?
00:11:23
Speaker
Or you have seen, I'm sure it's still in progress.
00:11:25
Speaker
Yeah, yeah, we are still in the midst of sort of continuing this program.
00:11:30
Speaker
But this is part of a PCORI funded program.
00:11:34
Speaker
And it's been really cool to work on this.
00:11:36
Speaker
So these patients are patients that come through the ED and either have end organ disease or advanced cancer.
00:11:44
Speaker
And they're actually randomized to standard outpatient palliative care clinic or the program that I'm working on, which is an outpatient nurse led telephonic palliative care program.
00:11:56
Speaker
And what happens is our nurses work with these patients for six months and call them while they're at home and kind of address their palliative care needs over the phone.
00:12:08
Speaker
And I have to say, we've had a lot of success with helping with advanced care planning.
00:12:14
Speaker
especially for this particular cohort of patients.
00:12:17
Speaker
I think it's particularly beneficial because they're not then tasked with traveling in for a clinic appointment or like yet another doctor to see.
00:12:26
Speaker
As many of these patients already have so many doctor's appointments, they can do this at home.
00:12:32
Speaker
And we found with talking about advanced directives that when they're at home, they have sort of the liberty to talk about these things.
00:12:39
Speaker
And we can often pull in their healthcare agent or their surrogate decision maker because they're sitting right next to them.
00:12:46
Speaker
And so we have certainly had successes that way.
00:12:50
Speaker
You know, it comes with, as every new program, there's certainly some challenges as well.
00:12:55
Speaker
You know, is that the right cohort?
00:12:57
Speaker
Is there a better way to identify those patients?
00:12:59
Speaker
We're still figuring all of that out, again, as we sort of continue to analyze
00:13:05
Speaker
what's happening with these two programs, but it's been really fun.
00:13:08
Speaker
I think it's been really cool to sort of think about how to do this telephonically and also with nurses kind of having and spearheading the initiative.
00:13:18
Speaker
I think they're often an underutilized resource.
00:13:22
Speaker
And as, you know, palliative care needs grow, realizing that, you know, relying on our nurse colleagues and our social worker colleagues has also been really beneficial to kind of navigate all of this for our patients.
00:13:36
Speaker
Yes, I agree.
00:13:37
Speaker
And it's one of those things that's different culturally because we do see so much more nurse engagement in palliative care traditionally.
00:13:44
Speaker
The other thing I like about this is you're taking something, you're generating a resource that now all the ER physicians, from what I can tell, depending on how your system works, is their job is to identify this and introduce this to the patient.
00:13:56
Speaker
What have you noticed with downstream engagement and advanced care planning and kind of what, you know, the conversations that were generated, what did that result in with the initial group of patients you've looked at?
00:14:08
Speaker
Yeah, certainly we've had successes in just having the conversation.
00:14:11
Speaker
And then what we found anecdotally is that our nurses are always sort of tracking the patients on our caseload.
00:14:19
Speaker
So when they go to the hospital, they're often able to intersect with the inpatient team.
00:14:25
Speaker
And the nurse will be like, hey, guess what?
00:14:27
Speaker
I had that conversation and we talked about this and they want this intervention, but they really ambivalent about that intervention.
00:14:36
Speaker
So I would touch base with them before moving forward, you know, just kind of giving the inpatient team a heads up and just having that initial information on file has been really, I think, helpful.
00:14:48
Speaker
Certainly there are some cases that stand out in my mind where we've been able to make a big difference.
00:14:53
Speaker
That's excellent.
00:14:54
Speaker
And I think, I think it ACP applies at multiple levels.
00:14:57
Speaker
I think one, just bringing up the conversation.
00:15:00
Speaker
And that's one of the things that's unique about the ED.
00:15:02
Speaker
I was talking with someone else and they pointed out, you mentioned before that we talk about this being an upstairs job or an outpatient job.
00:15:08
Speaker
And
00:15:09
Speaker
when patients come into the ED and they're dealing with something, you know, maybe they're not horribly ill, but they've had enough of a disease exacerbation that it kind of puts them on our radar, that is a good time to bring this stuff up and just find out if they even thought about it, if they talked about it.
00:15:21
Speaker
So I think on multiple levels, you start the conversation, potentially you have a medical decision maker there and you guide them through a little conversation, get them plugged in with a resource.
00:15:30
Speaker
And then even if they don't, if they make it to having a hard copy advanced directive, great.
00:15:35
Speaker
But even if they don't, I mean, I'm sure you can recall numerous times where a conversation that you had with a patient who needed a care transition was dramatically changed by the fact that they had had some conversation with their family about what if I'm really sick.
00:15:50
Speaker
It can make a huge difference on the decision making and the comfort level of the family and trying to make those decisions on their behalf.
00:15:55
Speaker
So I think that's excellent.
Importance of Communication and Health System Investment
00:15:57
Speaker
Yeah, I was just going to piggyback on that.
00:15:59
Speaker
I was going to say that, you know, our patients come to the ED for all sorts of reasons, right?
00:16:05
Speaker
I mean, whether it's that some device that they have is not functioning, a pleuric catheter, whether it's pain that's sort of out of, you know, uncontrolled.
00:16:15
Speaker
I think every ED visit always serves as an opportunity to even just plant the seed.
00:16:21
Speaker
Again, like you said, we're not going to always sort of end up with that advanced directive signed and completed, but at least you can sort of ask the questions and plant the seed.
00:16:31
Speaker
I think it's often unnerving for patients when, you know, the ED is going at 100% at 100 miles an hour, and then they get upstairs if that's
00:16:41
Speaker
you know, the disposition and the ICU is like, well, maybe this doesn't make sense or this may not, you know, they're the ones sort of introducing this idea of talking about goals of care where we never even alluded to it.
00:16:55
Speaker
You know, I think we're certainly players in the whole conversation.
00:16:58
Speaker
So we should be also kind of alluding to it and planting that seed.
00:17:04
Speaker
Absolutely.
00:17:04
Speaker
And I think, too, we can kind of now obviously patients, you know, benefit from all the other involvement of specialists once they're admitted and get clarity on the condition if it's not completely clear from the outset.
00:17:15
Speaker
But I think the words we use early on in acute illness, I think people will fixate on that.
00:17:20
Speaker
And if we use really vague language that doesn't really help point them in any particular direction, then then that can set up one mode.
00:17:26
Speaker
And if we use, you know, language, I've got a really sick patient, you know, even if we're not on the stage of maybe palliative care or care transition, but I'm really worried about their condition, just saying, I'm really concerned about your loved one.
00:17:36
Speaker
I'm, you know, they look really, really ill.
00:17:38
Speaker
And we're seeing several things that are concerning.
00:17:40
Speaker
Even if we've got an aggressive route of care planned, I think it changes their opinion of what's going on as opposed to saying, oh, yeah, well, we're doing this and we're doing that and kind of nonchalantly addressing their illness.
00:17:49
Speaker
I don't know if that's been your experience.
00:17:52
Speaker
Yeah, no, exactly.
00:17:53
Speaker
I am so in agreement that just planting the seed and sort of saying those words, I am worried about what may happen.
00:18:00
Speaker
We're going to go ahead and do this, but we may need to have another conversation.
00:18:04
Speaker
We may need to pull in a team called palliative care down the road.
00:18:08
Speaker
I think that it's kind of that warning shot.
00:18:10
Speaker
And hopefully, you know, it may not go in that direction, but if it does, then the family or the patient is a little bit more prepared to have that conversation.
00:18:20
Speaker
Yeah, absolutely.
00:18:21
Speaker
And I agree.
00:18:21
Speaker
It's like a warning shot.
00:18:22
Speaker
They kind of know, they know something's coming and I'll try to leave it open-ended.
00:18:26
Speaker
Like we're hoping for a good outcome, but I'm pretty concerned.
00:18:29
Speaker
And like you said, mentioned the thought of maybe palliative care being involved, kind of warm them up to that idea if it looks like it's going to be an appropriate intervention to consider.
00:18:37
Speaker
One of the other questions I have based on in your leadership role, you probably have a sense of this, but why should health systems consider investing in these processes?
00:18:46
Speaker
You mentioned your intervention being rolled out at 35 emergency rooms.
00:18:49
Speaker
Why should health systems be thinking about these things?
00:18:52
Speaker
Because how does it affect downstream care from the global standpoint?
00:18:56
Speaker
Yeah, that's a good question.
00:18:58
Speaker
You know, I think there are certainly the studies support starting ED-initiated palliative care interventions
Collaborative Efforts in Palliative Care
00:19:06
Speaker
in terms of improving quality of life for our patients.
00:19:10
Speaker
But there's also, you know, conversations around improved symptom management issues.
00:19:15
Speaker
And I think from an administration, administrator's standpoint, I think there's certainly benefits in terms of resource utilization.
00:19:24
Speaker
You know, if we can, because of a conversation that we have down in the ED, prevent a patient from an unnecessary ICU stay, or, you know, if that patient is there for unaddressed symptoms, do they really need something like hospice?
00:19:38
Speaker
And if we can do all those things at the door to the hospital, I think that makes a lot of sense.
00:19:44
Speaker
Absolutely.
00:19:45
Speaker
And just being able to utilize the full scope of resources we have, instead of just assuming everybody needs to get admitted, or that they're going to go, they're going to get discharged, but we're going to leave them hanging and leave some of these concerns unaddressed.
00:19:56
Speaker
Yeah, our clinical decision support tool, we thought about that sort of very statement in that I think so much of this has historically been provider driven, but we really sought to involve the entire care team down in the ED with our clinical decision support tool.
00:20:12
Speaker
So we have actually involved our nursing staff
00:20:17
Speaker
staff down there, as well as our social workers, our care managers, and really, again, made sure that kind of in a very palliative care inpatient way, involving a multidisciplinary team to address the needs of these patients in the ED.
00:20:32
Speaker
And if the social work visit, you know, if they get a sense that that patient may need hospice, then they're the ones that sort of spearhead that.
00:20:40
Speaker
And many times have I relied on our social worker to help me navigate that down in the ED.
00:20:45
Speaker
It's so interesting when you talk about this stuff, because it's not surprising, but even in dealing with situations at our own institution and trying to come up with pathways that are going to improve care, you're right, it's multidisciplinary, it's kind of using as many eyeballs
Lessons from Palliative Initiatives in ED
00:20:58
Speaker
as possible.
00:20:58
Speaker
And it's funny, because one example that comes up, and I'm educating people on this, and it slowly changes, but
00:21:03
Speaker
When we have somebody who they need to be on hospice, but they don't qualify for inpatient hospice care, and we're trying to get them disposition somewhere, and the physician's like, well, I don't understand why the hospice agency won't accept them to the hospice house.
00:21:15
Speaker
I mean, they're dying.
00:21:16
Speaker
It's like, yes, but all the hospice patients are dying.
00:21:19
Speaker
They have to meet certain criteria and little things like that.
00:21:21
Speaker
We're just helping them navigate to where they can figure out how can I plug this patient in with a good resource that fits them, meets their needs.
00:21:28
Speaker
And it takes a whole bunch of other people who have the knowledge of how those processes work to
00:21:32
Speaker
integrate.
00:21:33
Speaker
So it's interesting what you said.
00:21:34
Speaker
You're absolutely right.
00:21:34
Speaker
It's kind of a combined effort.
00:21:36
Speaker
The other kind of follow-up question I have to that is with providing these pathways, what has been, you mentioned culture change several times earlier.
00:21:45
Speaker
What have you seen with the residents and the attendings as they've seen these processes at work?
00:21:50
Speaker
How do you feel like they're responding to it?
00:21:51
Speaker
And do you feel like there's been buy-in?
00:21:54
Speaker
You know, I think that some
00:21:57
Speaker
of our workflows have been more successful than others.
00:22:00
Speaker
And I definitely have some lessons learned, especially with the clinical decision support.
00:22:06
Speaker
It was interesting to roll it out.
00:22:08
Speaker
I think certainly if your alert is not well-directed and focused and perhaps fires too often, you can make people in the ED man pretty quickly.
00:22:22
Speaker
Absolutely.
00:22:23
Speaker
Was a lesson I learned.
00:22:25
Speaker
So just really being very thoughtful and cognizant of how you're using things like
00:22:32
Speaker
clinical decision support, it was really an important lesson.
00:22:37
Speaker
And it also needs to really align with current workflows.
00:22:41
Speaker
You know, I think if you're asking a provider or a resident to sort of go out of their way, for example, we started a video conferencing solution for our nighttime and weekend palliative care consult.
00:22:55
Speaker
So we had all this fancy equipment in the ED,
00:23:00
Speaker
you know, a nice lovely computer screen that would teleconference our palliative care provider at home when they weren't in house.
00:23:07
Speaker
But I have to say, getting providers to sort of go fetch that screen and bring it bedside.
00:23:14
Speaker
And even though, you know, logistically, that didn't seem like a huge ask, we can never get our ED providers to sort of enlist with it because it was just like,
00:23:21
Speaker
finding the screen, getting that to bedside, you know, that sort of additional ask was not something that initiative, unfortunately, fell apart pretty quickly, because we couldn't get people to take those extra steps.
00:23:34
Speaker
So just to say it really has to be embedded in sort of your your institution's workflows pretty seamlessly, in order to get people to enlist.
00:23:45
Speaker
And then, you know, I think it's also a process.
00:23:47
Speaker
It's a stepwise process.
00:23:49
Speaker
So, you know, even with the clinical decision support, we initiated a few things, did some education.
00:23:54
Speaker
Then as, you know, the sort of understanding and engagement and acceptance of palliative care, these palliative care initiatives moves forward, I think you can then change, you know, push the boundaries and sort of try different things.
00:24:09
Speaker
But it
00:24:10
Speaker
It has to be a stepwise
Conclusion and Appreciation
00:24:11
Speaker
approach.
00:24:11
Speaker
You know, I think in a lot of change management strategies, it's a very kind of strategic stepwise approach when you're sort of the light at the end of the tunnel is really getting people to enlist and sort of embrace palliative care.
00:24:24
Speaker
But to do that, there needs to be many steps in between.
00:24:27
Speaker
So yeah, just to say it's been a process.
00:24:30
Speaker
We've had some successes and we've had some that have been less successful.
00:24:36
Speaker
Well, it's so true what you said.
00:24:38
Speaker
If the workflow, even like you said, slight changes in the workflow, it's going to completely change people's behavior and they may not follow along with the intervention that you're hoping for.
00:24:46
Speaker
And I think the other thing it points out too is if you're going to try to change culture and change practice, you have to take risks.
00:24:52
Speaker
And sometimes those risks show that we're not, people aren't ready for that transition or they're not ready to use that intervention.
00:24:58
Speaker
I was going to say, I totally get it when I'm down in the ED.
00:25:01
Speaker
It's challenging to do this work down there.
00:25:03
Speaker
So yeah.
00:25:04
Speaker
I try to be very cognizant of sort of ED colleagues and what it's like during a busy shift to navigate all those moving pieces.
00:25:11
Speaker
Well, thank you so much, Dr. Tan, for speaking with me.
00:25:14
Speaker
And I really appreciate the work you're doing in this space.
00:25:17
Speaker
So I am thankful that people like you are doing that kind of work.
00:25:20
Speaker
Thank you.
00:25:21
Speaker
Thank you.
00:25:22
Speaker
It was a pleasure to be here.
00:25:23
Speaker
For more information on current topics in the fields of palliative and emergency medicine, please visit pallium.org.