In this episode, we take a closer look at Zoom's controversial AI policy change. The company sparked widespread concern with its recent update to the terms of service, allowing the use of customer data, including video and audio recordings, for training AI features. We explore the timeline of events that ignited the debate, Zoom's official response, and the ethical considerations of using customer data for AI model training.

Follow us and join the conversation - every week, Viggy & James provide research-based deep dives on the latest news, company strategies and trends in tech.

Zoom's AI Policy Draws Fire for Customer Data Use | EP 1

Dive deeper into the world of technology with Unpacked, where every week, Viggy Balagopalakrishnan [https://www.linkedin.com/in/vigneshbalagopalakrishnan/] & James Watterson [https://www.linkedin.com/in/james-watterson-342bb349/] bring you more than just news. They dissect the layers of tech company strategies, product updates, AI developments, and policy shifts with a critical eye. Built on the belief that informed opinions are shaped by understanding the full story, Unpacked delivers research-driven insights, free from surface-level summaries and one-sided opinions. 

With their extensive experience in building technology products, our hosts offer listeners a unique perspective on the 'how' and 'why' behind the latest tech news. Follow Unpacked for a no-frills, nuanced conversation on the most pressing tech topics of our time.