Q+A: Telstra’s AI strategy explained

Artificial intelligence is quickly becoming one of the biggest strategic investments for major companies.

Sean Aylmer speaks with Telstra CFO Michael Ackland, fresh from winning the Investor Engagement Excellence Award at the CFO Awards, about how the telco is using AI to improve customer service, increase productivity and train its workforce, while avoiding the risk of over-investing in a rapidly evolving technology.

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