Transcript
Speaker: Dramatization fictional characters. Illustrative only. This is a story about after hours phone coverage for a small plumbing shop. and how HighEvil's voice AI can take those calls when the owner can't.
Speaker: Tuesday, 7 .42 p .m. Dales Plumbing is closed. Dale is still under a sink across town. Phones ringing again. I'm elbow deep in a drain. If I answer, this job stops.
Speaker: If I don't. Maybe it's a flood. Last week, Three after -hours callers went to voicemail. Two never left a message. One booked the next plumber on the list. I can't keep eating dinner with one ear on the phone.
Speaker: And I can't keep losing the people who actually need help. Dale. That call didn't need you under the sink. It needed an answer and your shop's name. that could collect details and book a slot. So, hire a night receptionist?
Speaker: For a one -truck shop? Not a night higher. HiAvel's voice AI agent. It answers inbound calls when you're closed, collects what the caller needs, and can book on your Hyaval calendar. And for a real emergency, you can trigger a workflow like an SMS alert to your phone so you only leave the table when it matters.
Speaker: Okay. Show me. But if it starts inventing prices, I'm shutting it off. Here's the after -hours path from high -level zone docks. As walked through on Peace Call.
Speaker: Path. AI Agents Then voice AI. then your agent. Then deploy. First we create the agent. Marketplace starter, custom builder, or flow -based builder. Any of those work.
Speaker: We had a knowledge base with only Dale's facts. hours services, service area, and what to do in an emergency. then actions that matter after hours update contact fields appointment booking send sms confirmation Trigger a workflow to notify Dale and call transfer to a human number for true emergencies. On deploy. Assign an eligible LC phone or Twilio number.
Speaker: For after hours, set working hours to a custom schedule for the hours you're closed. For example, 6 p .m. to 8 a .m. Hyvel lets that window cross midnight as one entry. Routing mode answer calls directly for those closed hours or uses backup if you want your phone to ring first.
Speaker: Hiavel's docs say assigning a number does not guarantee every call reaches the agent, working hours, routing. forwarding, timeout and voicemail all matter. So we test it before we trust it. Exactly.
Speaker: Call from a phone that isn't saved as a contact during the scheduled hours. Web call tests don't run call transfer, so if you set a transfer for emergencies, test that with a real phone call. Voice AI usage and phone charges are billed separately from the high -level plan.
Speaker: Check current rates on high evils pricing pages before you rely on it. Saturday. 9 .04pm Dale is at dinner. The after hours line rings. Hi. My kitchen faucet has been dripping for a week.
Speaker: Not urgent. Can someone come next week? Thanks for calling Dales Plumbing. This is the After Hours Assistant. I can book a visit. I have Monday at 10 a .m.
Speaker: Should I reserve it? Monday at 10 works. Name's Linda. You're booked for Monday at 10. I'll send a confirmation text. Is there anything else? on Dale's high -eval calendar.
Speaker: Monday. 10am. faucet drip Linda. Booked by Voice AI. Dale never left the table. Wait. It's already on the calendar? I didn't touch my phone. Routine after hours call, answered, details saved, appointment booked.
Speaker: That matches what voice AI is documented to do, collect details and book on high -able calendars. 20 minutes later. A different caller. Water heater is leaking into the garage.
Speaker: There's water everywhere. I'm sorry, that sounds serious. If you can, shut off the water supply to the heater. I'm alerting Dale now. And I can also book the earliest morning slot.
Speaker: Do you want both? That alert is a workflow trigger Not Dale staring at every call. His phone buzzes with the caller's details and address. Okay. That one I leave the table for.
Speaker: The faucet? That can wait till Monday. Your rules. You're ours. Custom working hours on deploy for when you're closed. The AI follows what you put in the knowledge base and actions. So I only get pulled away for real emergencies and the routine callers still get a booking instead of voicemail. Illustrative outcome. The visit is on the calendar and Dale's evening isn't a coin flip on every ring.
Speaker: Results for your shop will differ. Test with real calls first. Want the step -by -step? working hours, deploy options, actions, and what the docs warn can go wrong. All on Peace Call.
Speaker: Read the free guide at getpeacecall .com. slash go level voice after hours setup. Disclosure. Peace Call is an independent High Evil affiliate. We may earn a commission if you sign up through our link. at no extra cost to you.
Speaker: We are not high evil. Voice AI usage and phone charges are billed separately. Confirm current pricing and terms on HighEvil's site before you buy. Narration uses synthetic voices.
Speaker: Characters are fictional. Peace call. After Hours Voice AI Setup Guide Link in the description.