#283 David Schneider: Scaling ServiceNow from $100M to $5B, Frank Slootman learnings, Left-Field Questions and Co-Leading Coatue’s Growth Fund

This episode is supported by Xero, helping businesses use AI with more control through JAX, its in-platform AI finance partner. Get 90% off your plan for your first 6 months at xero.com/highflyers. 

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David Schneider is a General Partner at Coatue, where he co-leads the firm’s Growth Fund. Previously, he was President at ServiceNow, helping scale the company from roughly $100M to $5B in revenue, after helping take another software company in Data Domain from zero customers to more than $1B in revenue. David is widely regarded as one of Silicon Valley’s most successful go-to-market, sales, revenue and business building executives of all time.

In this rare public conversation, David joins Vidit to unpack a career spent building some of enterprise software’s defining companies. He shares how he was initially rejected by Data Domain for not being “aggressive enough”, only to join when it had zero customers and around 18 employees and help scale it beyond $1 billion in revenue — revealing the intensity, hiring philosophy and relentless focus on execution that shaped him as a leader.  

They also explore David’s decade at ServiceNow, where he helped scale the business from roughly $100 million to $5 billion, what he learned working alongside legendary CEO Frank Slootman, and the painful customer failure that fundamentally changed how he thought about leadership. David then opens up about leaving operating at the height of his career to become a General Partner at Coatue, where he now co-leads its Growth Fund, and the surprisingly difficult transition from being the person making decisions to the investor sitting beside the founder. Along the way, he reflects on building exceptional sales teams, spotting future leaders, the future of enterprise go-to-market, flying 250,000–350,000 miles a year, the impact that ambition had on his family, and why curiosity has remained a constant throughout his life.

Please enjoy exploring your curiosity.

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This episode is supported by Xero, helping businesses use AI with more control through JAX, its in-platform AI finance partner. Get 90% off your plan for your first 6 months at xero.com/highflyers. 

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TIMESTAMPS

00:00 – Left Field Questions
01:24 – The founder David is betting on
04:01 – Growing up in Silicon Valley before the boom
08:25 – How David became obsessed with winning
24:45 – Rejected by Data Domain for not being “aggressive enough”
28:40 – From zero customers to a billion-dollar business
40:00 – What David learned working with Frank Slootman
50:23 – The customer failure David never forgot
52:25 – How David helped scale ServiceNow from $100M t