Transcript
Aniz Lavji: All right, welcome to another exciting episode of the Shop and Tread Talk podcast. We do not have a knees with us today. Unfortunately, he couldn't make it. So today it's just going to be.
Aniz Lavji: myself. My friend BJ. And Margarita is sitting here beside me. If I run out of words, she's going to. add some color commentary. Um... Find us all on... On Spotify, Apple Podcasts. YouTube and Facebook.
Aniz Lavji: and uh yeah subscribe wherever you can and make sure you listen and enjoy the show so Without further ado. I'm going to introduce. ah BJ over here, he's... so Got a shop in North Carolina, so we're just going to talk about the shop a little bit.
Aniz Lavji: what you do, how you got there. And. Where it's gonna go from here. So
BJ: Yeah.
Aniz Lavji: introduce yourself a little bit more and we'll go from there.
BJ: Introduce myself a little bit more. Well, ah you know.
BJ: Let's see. ah I currently run Carry Car Care with my... business partner and cousin Kelsey in Cary, North Carolina. um The shop's been open since 1990. Her dad opened the shop.
BJ: She and I came on as partners in 2015, but I've been there since 98, started it. 18 years old. you know Once upon a time in high school I thought I was going to be an engineer.
BJ: And.
Aniz Lavji: ah
BJ: and And I knew everything. So I spent a year at college and quickly realized that that was not as hands -on as I would have liked.
Aniz Lavji: Really?
BJ: Yeah, and... And then the funny thing about being a smart guy is you know when things come easy, that's fine. But in college, you have to work. So, so you know, as a...
Aniz Lavji: Yep.
BJ: You know, a young guy that things came easy to, I wasn't ready for the discipline that that college took. So anyway, plan B. uh i like cars so i knew you know like engineering or whatever cars are going to be the thing and then
Aniz Lavji: Okay.
BJ: I was fortunate to have the the opportunity, my my uncle. helped me with school and went to a college down here and got Master certified and and got my education and and I have. ah Been fortunate to wear every hat in the shop.
BJ: since then. So yeah, it's been a real... It's been a good life.
Aniz Lavji: So you've been you've been wrenching. you You did the wrenching time. you
BJ: yep Yeah, I did everything from change oil and tires and inspections. and Got my... ASE certifications and
Aniz Lavji: Okay.
BJ: wrenched and did die again. then decided i wanted to be on the front counter so then i had to uh learn that people were not cars. and
Aniz Lavji: ah a little bit harder to talk to than the cars that's for sure that's what i've understood
BJ: I... You know as a young man the black and white the problem solving really appealed to me but what has been like
BJ: The gift that doesn't stop giving is learning and connecting with people and building relationships and and helping the community. and and like even in our industry talking with other shop owners and and connecting with young technicians.
BJ: and
Aniz Lavji: Yep.
BJ: and like I would not have guessed that of myself. you know looking back you know if if i had gone back in time and told myself that you would really enjoy this part of no no i i want to be under the hood of a car and not bother about people but no the people are or where it's at.
Aniz Lavji: See, and i and I feel the other way. I i can. communicate with people fairly well and and like when i'm talking about their car and i can discuss that really well, but. I don't think I could do that full time. I i really do enjoy being in the.
Aniz Lavji: I guess in the dungeon in the dark in the back room. away from the prying eyes of what people... Like. Give me a car. Give me some problem to solve and I'll i'll solve it. I I'm a problem solver by by nature
BJ: Yeah.
Aniz Lavji: x But. Some problems you can't solve.
BJ: Yeah, we all come to this somehow right
Aniz Lavji: Yeah, yeah. and and i'm And I'm so thankful that Margarita is... She's got the gift of gab and she can be up there and she can talk with the customers. and I've seen her. She's sitting there by the computer and she's typing away.
Aniz Lavji: customer's sitting over there and she's just carrying on a conversation and working and I'm like. Whoa.
BJ: Yeah.
Aniz Lavji: Too much for me.
BJ: Yeah, it does not come natural to me.
Aniz Lavji: I could do that.
BJ: I have had to work at it. I have enjoyed that process and I still struggle.
Aniz Lavji: Yep.
BJ: you know. you know especially like you know cars and something technical where you're trying to communicate that. in a way that Is it patronizing, but is it? also talking over somebody's head like you know there's But I guess that's part of the the appeal to me is that.
BJ: the challenge of getting better at that. so
Aniz Lavji: Okay, well, that's that's good. i mean I mean, it never hurts to get better at something like that. and if if you're enjoying it and you're passionate about that That's fantastic. So you said you are You own the shop with your cousin together. Is that what you said?
BJ: Yes. Yep.
Aniz Lavji: And. How does that work? is it Is it kind of the same relationship as owning a shop with your with your spouse together? or is a little bit easier.
BJ: Well, I've never owned a shop with my spouse so it's hard to say.
BJ: I will say.
Aniz Lavji: It was a trick question.
BJ: Yeah, yeah, it's a trick question. No like
BJ: you You own a shop and you know that you throw yourself into it and you're highly passionate and you're not always going to agree on everything.
Aniz Lavji: Yeah.
BJ: but But there's love and care and commitment there. So there are challenging days in the relationship. And then there are days that are easier. ah I wouldn't. trade it for anything.
Aniz Lavji: That's good.
BJ: There are days where it's hard. And I know it. I know it's hard for her more days than it's for me because she's got to work with me.
Aniz Lavji: Right, right.
BJ: But... But no, I think we have a good balance. We don't think about things the same way. And I think that's to our benefit.
Aniz Lavji: it It really is. We find that a lot too. We we have different. points of views. Um, and And sometimes, you know. one person comes up with an idea and it's like,
Aniz Lavji: I really don't see how that's gonna work. Somebody else comes and and then you work together for that. I get that. I, I, we totally see that.
BJ: Yeah, it's too easy to get lost on one path and it's important to have that perspective and and she's great at that.
Aniz Lavji: Yeah. So. So is ah is she also in the front counter, like the two of you sitting in the front counter type of deal?
BJ: So that's kind of how we started out side by side on the front counter together.
Aniz Lavji: Yep.
BJ: As time has gone on, we've evolved into different roles. My role now is more operations and day to day, and she's more behind the scenes with accounting and marketing.
Aniz Lavji: Okay.
BJ: and HRs. stuff so Yeah, we've... Our roles are more delegated and split up. but we would We touch base. all the time and bounce things off of each other.
Aniz Lavji: Okay.
BJ: so Yeah, I think it's a good symbiotic relationship.
Aniz Lavji: Yeah, I think i think that's that's very important that when you have a partnership that you have your your set boundaries and what your roles. are in the business because if you if you don't have that set boundary you definitely step on each other's toes
BJ: Yeah.
Aniz Lavji: And bye. Can be detrimental for sure.
BJ: Yeah, I mean, and we've we've learned that. i mean it's a relationship right i mean You live, you experience things, you talk about it and you get better.
Aniz Lavji: That's right. yet So. um How big is your shop then?
BJ: oh man we're we're fortunate to have a bigger space than we're using right now uh so we're 12. regular bays we have an alignment rack and then we've got an old drivel rack that we uh we never use so i guess if you want to count them 12 plus an alignment rack.
BJ: We're currently. four technicians and two advisors. We have a great service manager who's helping to coordinate all those things. And... you know there's room to grow.
Aniz Lavji: Okay. That's good. Wow, that's that's a full -size shop for sure
BJ: Yeah.
Aniz Lavji: that in itself has a lot of headaches having that many employees
BJ: Yeah, I mean and there have been times in the past where we've had every everybody with a technician and and a wide open chaotic. you know, schedule. you know Back in the day, it was a car every hour at every band.
BJ: And it was crazy.
Aniz Lavji: Wow.
BJ: Yeah.
Aniz Lavji: Yeah.
BJ: so
Aniz Lavji: that's that's that's a lot that's That's a lot of stress. like Even if everything is. functioning to the optimal that it can it's still a lot of stress when you have a big operation like that
BJ: Yeah. Yeah.
Aniz Lavji: Yep.
BJ: Yeah, I know we try to focus slow down and focus on details. ah You know, I would say I don't know how things are in your neck of the woods, but. things are a little Bit of a struggle right now. You have to. Work hard to get the car count and and take care of people. and and keep things going.
Aniz Lavji: Yep. Yep. ah you're You're not the only one. We've we've had... A solid three weeks of... slow, slow, slow And and it's it's unusual for us. And I was talking with... ah I think a tool supplier.
Aniz Lavji: Today. And he said too, it's... Just out there. he said shops more dealerships than independent shops but he said i've seen it way more than I ever seen it before. And it's like,
Aniz Lavji: It's really strange.
BJ: Yeah.
Aniz Lavji: but
BJ: Yeah, I mean, you know, everybody's trying to figure out what they have to do and what the bare minimum is and pay the bills.
Aniz Lavji: Yo.
BJ: And I think there's a lot of uncertainty now. and Yeah, it's hard.
Aniz Lavji: Yeah, it's...
BJ: and And then there's a lot of good shops out there. So there's, you know, the people are, have choices on where to go.
Aniz Lavji: Yeah, and people will always need shop and and go somewhere, right? but Definitely. Those. smaller repairs or sometimes the major repairs that you just Gotta hold off a little bit right now.
BJ: Yeah.
Aniz Lavji: Oh. We've been seeing that too. And every once in a while, it surprises you. you Put a quote up there and it's like three grand or four grand or something like that And they're like, yep, go ahead and do it and it's like Are you sure?
Aniz Lavji: You sure you want to go ahead with that? Bye. Yeah. it's It's definitely been tough.
BJ: Yeah.
Aniz Lavji: i don't see it like I don't see it from the service advisor point of view. Margarita and David, they take care of all that. and They do a great job. And. and i just i just see it from the repair side of it like i'm like the the Even the jobs that we're doing, they're not.
Aniz Lavji: the big ah healthy jobs that we used to have.
BJ: right Yeah, I was joking with one of our... ah Senior technicians not too long ago, we were doing the timing belt on the Toyota. I was like, man, it's been quite a while since we've done timing belts.
BJ: And battles but not as many of those out there as there used to be.
Aniz Lavji: Yep.
BJ: and you know room.
Aniz Lavji: No, it's all phasers and... and and chains on those three fives. and What not.
BJ: Right. yeah water pumps on the three fives and all of the time and stuff and uh And... You know, we've had to try and lean more on stirring up fleet business. and working harder than ever to call clients back and make sure we're offering good service. and You know, but you know it's not it's not like... you know, was in the not too. distant past where you know you're booked out a month and and people are still crawling and life is good.
BJ: it's It's a different.
Aniz Lavji: Yeah.
BJ: climate right now.
Aniz Lavji: um you're You said there about calling clients back. um Do you have a threshold? On what? constitutes a callback. for a job or is it like every job?
BJ: So it's new territory for us right now. So as far as like... Follow -ups, we've got... the CRM software stuff that sends out the follow -up.
BJ: album. go through. what happened. a week or two before and if i see a name or a service you know I'll call and just check on them.
BJ: get a lot of voicemails, you know. just Just trying to say, hey, we're just making sure everything's good. and you don't hear from people, which I guess is ah is a good thing, no no complaints. uh And then as far as.
BJ: recently with the schedule where it is, you know, we're. we've created a slow day plan where we're Get him on the phone with things that were declined. you know, three to four months ago. and And just. Trying to.
BJ: follow up with people and then
Aniz Lavji: Mm hmm.
BJ: Another thing we've done is we've got an annual emissions program here. and so we know based on the people we serviced last year that they're going to be coming up due again. So we're trying to proactively reach out to those people and see if we can get them on the books.
Aniz Lavji: Yep.
Aniz Lavji: So ah you said you have an admissions program still?
BJ: Yes. Yep.
Aniz Lavji: Okay.
BJ: Yeah, it's it's a safety inspection program in every county in our state.
Aniz Lavji: So it's...
BJ: and then in a handful of counties they still do an emissions test via the OBD connector so there's no No dino or anything, but...
Aniz Lavji: Yeah.
BJ: Good job.
Aniz Lavji: Okay. Yeah. So see, we've. i don't even know how many years it's been now since we scrapped our emissions program that way Um... And then as far as safeties goes, we...
Aniz Lavji: We haven't. an annual safety on Commercial vehicles. So pickup trucks and trailers. um And. Only...
Aniz Lavji: uh like passenger vehicles only if it's transferring ownership that they have to have a safety so
BJ: Yeah.
Aniz Lavji: So there we do have some fleets that we see annually like that like you said looking for fleets and stuff we have a couple fleets that we do trailer and truck safeties. And ah I think this last year we got them all kind of organized to do them in, was it January, February, March.
Aniz Lavji: And in their typically slow season, so we had them all. piled in that way so it filled a lot of time now. got Got good work out of that. and was able to stay busy that way. but Yeah, definitely understand what you're saying about finding fleets to get.
Aniz Lavji: to get consistent. work and all the time.
BJ: Yeah, very.
Aniz Lavji: The problem. The problem is when you have a fleet and then all of a sudden that fleet decides to just up and leave and go somewhere else, that that really hurts.
BJ: Yeah. Yeah, I mean, and we've we've been there and then, you know, we're fortunate to have some good neighbors and started a relationship that way. So it was just kind of. dumb luck in a way.
BJ: Oh. so yeah hopefully hopefully that's a good relationship hopefully they're not planning to move any os and they're And they're big enough that they're using a couple of different shops to cover their needs. so So.
Aniz Lavji: Okay.
BJ: who's feel like it's a good fit
Aniz Lavji: Nice. Good stuff. Um...
Aniz Lavji: See I told you I've run out of words
BJ: Oh, no. yeah We're too early in the program here.
Aniz Lavji: Yeah. Way too early in the program.
BJ: Yeah.
Aniz Lavji: No, I was just thinking of a question to ask. but
BJ: Yeah.
Aniz Lavji: Um,
BJ: so So what keeps you guys smiling during the day in your shop? Any shenanigans or you know is it all strictly business?
Aniz Lavji: You know what? It really depends on the day. i We've got I was thinking about that yesterday. We've got fairly good ah Fairly good dynamic in the shop. there's There's three of us in the shop right now.
BJ: Yeah.
Aniz Lavji: And I've got one older guy and then one young guy. And the young guy...
BJ: Yeah.
Aniz Lavji: He's hyper.
BJ: Hmm.
Aniz Lavji: Right. So something isn't going right. His volume goes up. and and And he gets like excited. And the old guy, he's just like.
Aniz Lavji: Yeah. You'll be fine. We're using indoor voice now.
BJ: That's right. Yeah, no, we've got...
Aniz Lavji: not As far as shenanigans go, we... I think the only prank that we really ever play is blow the horn on somebody when they're. got their hands on somewhere.
BJ: Yeah. Yeah, you gotta to be careful with pranks. Those things always seem to escalate. Yeah, we've got, you know, with with our four techs, there's four different personalities. two Two of them are older and two of them are younger, and and everyone's a ah little little different. so it's not Not one size. I mean, one of the things I...
BJ: i really love is to catch them with a bad dad joke and just watch them like full body shrug and, you know, their soul leaves their body, but...
Aniz Lavji: Yeah, yeah.
BJ: Yep. try Try not to do too many pranks. just uh Keep it light. So.
Aniz Lavji: Yeah, well yeah I worked in a... Boo. shop i worked out for a long time 14 years there's one guy that came there one time He only worked there for a year. But him and I, we knew each other from previous.
Aniz Lavji: And. ah The one time, I don't know even know how it started. it ended up we We ended up building this freaking sculpture of something or other. like It started with something on the on the workbench.
BJ: Yeah.
Aniz Lavji: Then he added something to it. Then I added something to it. and by the time like it was like Yay tall. And it just. all kinds of different things and kind of You know how when people...
Aniz Lavji: pile rocks and build that rock sculpture.
BJ: Yeah.
Aniz Lavji: That's what it was. It was a cool thing. but it was nothing like nobody's welding a toolbox shot or anything stupid like that but just like
BJ: Uh oh. Oh, my gosh. Yeah. Like when I was. when i was a kid and first started some of the older texts man they were they were ruthless with some of the things messing with somebody else's another tech's car not a client's car but but just messing with each other's cars and things and Yeah, that escalates quickly.
BJ: you know.
Aniz Lavji: And know one thing I've always said. Um. with all of the guys I've ever worked with when I was still at working in the shop. I said, if you ever mess with somebody's toolbox.
Aniz Lavji: Like that's one thing if you take a socket and put it in another drawer or whatever like that. But if you ever make mess with somebody's toolbox, I hear these stories of somebody welding. drawer shut or something like that.
Aniz Lavji: I said that's going to be the last day you work here.
BJ: You don't miss this.
Aniz Lavji: I would. You ever put up with that?
BJ: Yeah, don't mess with somebody's livelihood. yeah the The worst I saw. From a car standpoint, you know, one person did bananas in the tailpipe. you know And then the revenge.
Aniz Lavji: Oh really?
BJ: yeah and then the revenge was a bottle of transmission fluid hooked to a vacuum line on the intake of the other car
Aniz Lavji: Oh.
BJ: Yeah.
Aniz Lavji: That probably smoked a little bit.
BJ: Yeah. Yeah, it smoked a little bit, you know, and and then i then I think they had some conversation after that and realized that it wasn't going to go to a better place. And then it just...
Aniz Lavji: ah
BJ: It just stopped, so fortunately cooler hits prevailed.
Aniz Lavji: So... I think the worst I've ever done is I pulled a fuse for a... Did I pull the fuse? I can't remember now if I pulled the fuse or if I took the fuse out and cut the Cut the fuse in half for an injector like you had a split circuit injector
BJ: Oh yeah.
Aniz Lavji: So the one half the injectors was dead. That took him a minute to figure that one out.
BJ: Yeah. you have I had a... we'll say a friend. that was giving me a hard time one evening.
Aniz Lavji: but but
BJ: buddy But he loved his car, so he was showing that off. and And I may or may not have. ah unplugged all his injectors without him realizing it. And he had to get a ride to class the next day.
Aniz Lavji: Yeah.
BJ: So, you know. no no damage we just plugged it back in but uh at least it uh slowed him up for an evening
Aniz Lavji: Ah, yeah. And, you know, that that kind of camaraderie can be fun because if you... if If you don't have that. It's no fun working in a shop. like i've worked I've worked with people that are just... doom and gloom and... and Never have any sort of fun whatsoever.
BJ: Yeah.
Aniz Lavji: Nobody wants to work in that kind of situation. I sure as heck, I know I don't. And I don't want my shop to be like that.
BJ: No.
Aniz Lavji: So I try to make sure that. Like, okay, somebody's having a bad day, whatever. just Leave it alone. But the next day... You better be on better spirits. and and let's Let's enjoy the day again.
Aniz Lavji: Have some fun. Talk. I like ah like when there's conversation in the shop, right? Not all the time, but...
BJ: Yeah.
Aniz Lavji: and if And if there's one calm one person or like two people. talking the third person joins in right and you can all have a conversation together or Or... i like i like having those little training moments right he's like Hey guys, okay, I've got a good one here.
BJ: Give us.
Aniz Lavji: Gather round. Let's talk about this. let's let's I'm going to show you. I'm going to learn. I'm gonna learn you something, I usually say. I'm gonna learn you something.
BJ: There you go. Yeah, no, I love those opportunities. And I poke my nose in every day with what everybody's got going on, you know. You know, if so if the good morning isn't quite as crisp or or quick as it should be, then I'm asking, you know, hey, what you got going on?
BJ: usually Usually they share something with me.
Aniz Lavji: Yep.
BJ: And then, yeah, I love the learning moment. you know We were talking today about... somebody that owns a Tesla and talking about that Tesla purchasing experience and how hands -off it is.
BJ: You know, you order the car online, you sign the piece of paper, it's parked over there. And I said, I just want to make sure we're clear that we're the opposite of that.
Aniz Lavji: ah
BJ: we're we you know i know we have the power to text and send pictures and all this stuff but we're calling we're talking to people we're personal You know, so we try to try to use those examples. You know, I probably get to my roles when I walk out of the room. though.
BJ: Yeah. I love those teaching moments.
Aniz Lavji: Yeah. that's That's kind of a cool situation that you're in with your with your business as far as... going from uh from being the tech for you said it was your dad's shop
BJ: My uncle. Yeah.
Aniz Lavji: Your uncle.
BJ: and And yeah, it's been a family business.
Aniz Lavji: Yep.
BJ: My dad worked there a number of years as well. So yeah, we've we've we've had that whole. That whole environment, working with dad, working with my uncle, and and then and then Kelsey, my cousin. so
Aniz Lavji: So are you in the same building as you were back in 1998?
BJ: Yeah, so... ah It's a commercial building that over time we've leased. a section of it and now we have the whole building as we expanded.
Aniz Lavji: Okay.
BJ: So. Yeah. No, same building since 98. Yeah.
Aniz Lavji: Does. That's cool. that's That's a long time.
BJ: Yeah.
Aniz Lavji: i I think of about where I so i started. In 99. Um... And the shop that I started at, man.
Aniz Lavji: What year did he sell it? In 2000 in...
Aniz Lavji: For something like that Anyway, he sold he sold the... the property. And. retired and the business was done.
Aniz Lavji: But. I wished. that I wish now that I had known. that he was selling and would have been able to buy that property because it honestly was such a nice shop.
Aniz Lavji: It was set up so well.
BJ: Yeah.
Aniz Lavji: Um, Hugs. Four bays on one side. And a large. almost truck bay across the other side like it was just a really well Set up shop And I'm like, and if I if I.
Aniz Lavji: Had that now i'd be doing I'd be doing so well. Like... It was good. Now and now i'm like I'm in a three -bay shop. which is a three. decent sized bays But almost every day I'm wishing I had four or five bays at least.
Aniz Lavji: if nothing else not not that we're that busy right now but if you've got one on the hoist and you're waiting on parts It's so much easier to just walk away from that, roll your cart over to the next bait. and work on that while that one's sitting there waiting.
BJ: yeah yeah that is a luxury we're fortunate to have if something if something is dead on a bay it doesn't kill us and then and then there's also the thought of like are we as efficient efficient as we should be and then so there's You know, there's no escaping the thought process of how could we be better?
Aniz Lavji: There. There is always, especially when when you're... When you're waiting for something, you you got a car on the hoist, you're waiting on parts, even if you are working on another one. You really have to consider is that being efficient right now?
BJ: Yeah.
Aniz Lavji: It may be more efficient for it to sit there on a hoist than... put it together, push it out. Bring some else in and push that one back in later that That always frustrated me. I worked i worked at a shop.
Aniz Lavji: He loved nothing more than just after I'd pulled the wheels off. And I was just about to. i don't know even just do an inspection on or whatever he's like hey we got to quickly put the wheels on this thing i gotta i got our oil change we gotta do Are you serious, dude, right now?
Aniz Lavji: like I'm in here. I'm looking at brakes. I'm i'm trying to find out whether we're going to put brakes on this thing or not. And you want me to quickly put the wheels on and run it out and do an oil change. I even...
Aniz Lavji: Man, that always frustrated the heck out of me. I could never understand why he did it. To him? The oil change, and it was not like we do an oil change nowadays where we do a full inspection and a full check over, and nothing like that. It was.
Aniz Lavji: Bring it in. oil and filter Out the door. Lucky if you checked the air filter. right it was just Like a quick internet and back then it was like 30 bucks for a full oil change.
BJ: Yeah.
Aniz Lavji: And it was like. Why are we? taking time away from this Diagnostic or whatever here to do that oil change oh it's important they got to get going i So anyways...
Aniz Lavji: I learned from that. I always tell everyone that. Every... shop I worked at. Every owner that I work for. I always I learned something. Either I learned how I'm going to run my business.
Aniz Lavji: or how I'm not going to run my business.
BJ: Yeah.
Aniz Lavji: and So that was one of the things that I'm like. If somebody just shows up and wants an oil change. you either you're going to be so waiting until i have time or you're going to book it for another time Or if I happen to have a May Open.
Aniz Lavji: I will do it for you. But I will never take A vehicle off a hoist that already has wheels off. just to do your oil change. I am sorry. We're not a quick loop.
BJ: Right. Yeah, I mean, that's been hard for us as well as, you know, trying to take care of longtime clients quickly, but not. being a quick move and then having We're texting on the move ahead in a while.
Aniz Lavji: Yeah.
BJ: I'm trying to. You know, you try to make time for everybody. we try to Have. waiters only in the morning and still get things looked at and get parts in and do it in the afternoon. And then when the schedule slows down, it it really tests your discipline.
BJ: So you start to take on more more things than maybe you wouldn't when you were busier.
Aniz Lavji: hey
BJ: and you know I don't know about you, but I find myself wondering. Like... the balance of empty bay versus something that maybe isn't. Is this where we need to be right now? you know Did we take on the right job? Should we have taken this other job?
BJ: know There's a lot of introspection.
Aniz Lavji: Yeah, it's it's definitely. i I've been. Getting a little bit kind of picky as to what kind of a job I will take in. Because there's... What did we have the other day?
Aniz Lavji: uh, i got an f -150 with the transmission he wanted the transmission service done
BJ: Yeah.
Aniz Lavji: right They have a plastic oil pan. I forget what, maybe 2018 or something like that. Plastic transmission oil pan. And they've got this stupid cooler that's... right there by the transmission. And I'm like,
Aniz Lavji: You know... First of all, The only oil Those plastic pans. I don't know if you know about... how many you've taken off but when they go back on they just don't ever seal again So I'm like.
Aniz Lavji: If we're going to do this, we're going to get a new pan. while they only Aftermarket Pan was from that one company that... can be. Effie.
BJ: Yeah.
Aniz Lavji: So... i said you know what i honestly don't feel like i want to do this job If you're already having a bit of a transmission shifting issue, the best thing you can do. his Drive it 20 minutes to the next town.
Aniz Lavji: Go see that transmission shop. They can hook you up. they can... test it diagnose it make sure you're doing the right thing and see if it They can tell you if the... transmission service is even going to help you or not.
Aniz Lavji: I'd rather do that. Then us do it. And then after the end of the day, you'd be like, oh, well, it's still doing the exact same thing. And then I'm like. Sorry, dude. We're not a transmission shop, but You wanted the service done, so we did the service.
BJ: Right.
Aniz Lavji: I try to stay away from that kind of stuff. like if i'm If I'm not confident in... doing that I'd rather ship it away. Send it to somebody that does know how to do it.
Aniz Lavji: even farm it out to them, right? Bye. that yeah I've learned over the years is just work. I can't do and work I won't do.
BJ: Right.
Aniz Lavji: the case.
BJ: Yeah. yeah we want good outcomes for people and like you know people will tell you oh well I want you to do this and I understand. And then you take their money and then they they still feel upset at the end. and You know, you're trying to. Trying to help him, so yeah, you have to pick him. Cheers.
Aniz Lavji: Yeah, it it don't matter it don't matter what you did. You did it you did it wrong if if it wasn't the outcome that they had expected for sure.
BJ: Right. yeah and And then so many people are doing research. and finding the answer they want to find even if it's not the correct answer. So.
Aniz Lavji: Meh. yeah That... Yeah, that just triggered a memory about this. We had this client that was... He was trying to buy...
Aniz Lavji: and infinity. from a local dealer. And we were supposed to do the work on it. for safety. But then he had a whole list of things that he wanted.
Aniz Lavji: Just maintenance items that he wanted done on it and the And the way that he he kept emailing over the list. of things he wanted done. And it was so 100 % an AI list.
Aniz Lavji: So he was on his chat GPT or whatever.
BJ: who
Aniz Lavji: Being like, hey, I'm looking at buying this vehicle. What are things that I should look out for? boom boom boom boom boom Sends an email.
BJ: Right.
Aniz Lavji: What are the things I should do a service on? Boom Boom Boom sends an email And as I'm reading the email while the service writer is there and he's and he's like, how can you look at this? And I'm reading, I'm like. That's 100 % AI written.
Aniz Lavji: AI suggesting do this and this and this and this and I'm like By the time... It's a complete waste of time, but by the time we were done... ah His... maintenance that he wanted to do after purchasing it would have been five grand.
Aniz Lavji: Bit of a like. If you're buying a, even if it's a used car. And then you got to spend. five grand on maintenance right after you buy a used car You're buying the wrong used car That's what I thought.
BJ: Yeah.
Aniz Lavji: Bye. Anyways.
BJ: Yeah. That AI thing is tricky, too, because AI is nothing if not confident. No, no.
Aniz Lavji: Yeah.
BJ: No matter how wrong it is. You always...
Aniz Lavji: Yeah, it
BJ: I use it to write procedures and things and and to to help with drafts, but it doesn't matter how wrong it is. It is enthusiastic, and if you don't call it out, it'll... Give the microphone a hug.
Aniz Lavji: Yeah, you gotta be extremely careful following the instructions in the... and the
Aniz Lavji: guidelines that it gives because It. Definitely couldn't. It could be okay, but not necessarily for what you're... what you're doing.
Aniz Lavji: Wow.
BJ: Right.
Aniz Lavji: The one thing I was thinking about the other day is that... all these people with their with their meta glosses now. recording and and zeb zeb loves his meta glasses i don't know if you've ever seen his videos.
Aniz Lavji: and ah see these mechanics now they got them glasses on and they're doing a whole repair And just recording the whole thing. I guess they only do 10 minutes at a time or whatever, but still.
Aniz Lavji: And I was thinking about it the other day. I said, you know what's going to happen is that with with meta, as soon as you upload any sort of... media to them. They technically own the rights to it.
BJ: Yeah.
Aniz Lavji: So. So what I see is going to happen is is AI is going to use all of these and they're going to... put out 100%. instructional videos on how to do this job.
BJ: right
Aniz Lavji: so any schmo that can watch a video and Turn a wrench. He's gonna be like, hey, I'm gonna start doing this job. And either they're gonna kibosh it like crazy and have to send it to us.
Aniz Lavji: Or they're going to... be able to do it. But either way, I think that it's ah it's a... a kind of a slippery slope with everyone posting all of the work that they're doing. and And the AI. picking it up and and using that media.
BJ: Yeah, I mean, the that the ownership part is scary, too. I mean, ah one of my hobbies is... is doing portraits and drawing and uh and i post things and share them and then i also wonder like i'm putting this stuff out online am i you know. Am I giving up something that I should? and It's not. anything that i'm doing for money but but yeah you're very much you're you're recording this thing and putting it out there And now who owns it?
BJ: you know and how are they using it
Aniz Lavji: Yo.
BJ: And. and and then Yeah, as far as people working on cars themselves. um You know, there's knowledge of how to do something and then there's experience on how to do something.
BJ: And you know I think there are things that people can. find their way through one time and then and then there are things that They're just... They just can't. It's just not going to be to the level that... we do them because we see them and have our hands on them on a regular basis so where does that follows it.
BJ: become some safety issue for people or does it just become a quality thing or you know where' where's the Where's the boundary on that? I don't i don't know. i struggle I struggle with that because I've always been a do it.
BJ: Yourself. person i do like if something's broken around the house I fix it. And I like having access to information in doing that. Who am I to say that somebody else shouldn't have it?
Aniz Lavji: yeah
BJ: But I also know I don't want somebody going down the road. who put a wheel bearing and a control arm in a car that has no business around tools you know i don't want to i don't want to drive beside that person so Yeah, i don't I don't know where the boundary is.
Aniz Lavji: Yeah. I. ah i've had a few I've had a few TikTok videos. But... Talk about that. And I had one. not too long ago where showing this Person brought the car in for a safety check.
Aniz Lavji: and showing the ball joint like the bolt in the ball joint was Halfway through. No nut on it. And it was. seized in the hole Halfway through.
Aniz Lavji: Like it'd been like that for a minute.
BJ: Yeah.
Aniz Lavji: And then there was. The control arm was just completely missing one bolt. I'm like. How the heck does somebody get to that point? like if If you know enough that you're doing that much of the work.
Aniz Lavji: you should know enough to put the bolt all the way through and put the nut on the other side. Even if the nut wouldn't be tight type of deal, right? Um. Today the video I posted today we talked about that too. I came across another video talked about I said we weren't going to talk about the industry, but we are. um about Yeah.
Aniz Lavji: about ah like what it would take to change the the industry and about better pay and better Um, healthcare care and and all that kind of stuff for your tax and all that kind of stuff.
Aniz Lavji: And I'm like, you know, I think a lot of it would have to start. On them. level of the part side because Any Shmo, any Jobo,
BJ: Yeah.
Aniz Lavji: Anybody? that like you said has no business around tools or nothing like that or even the hobbyists and the enthusiasts that work on their car every day. can walk into your local CarQuest or whatever,
Aniz Lavji: And bye. Any part. for that vehicle. There is no restriction. other than Freon. It's the only thing that they're restricted on unless they buy it in the small can.
BJ: right
Aniz Lavji: Right so they can buy any any Every absolute part. And I think that. that is where it'd have to change if if that was a case of like You. you've don't have a certification to buy brakes. You don't have a certification to buy steering suspension parts.
Aniz Lavji: um You have so certification to Dubai. ignition parts, you know, like if all of a sudden that kind of stuff happened. That would change things Right.
BJ: It would. Oh. Yeah. and like parts quality, like, you know, somebody is buying something from The internet, you know, won't name names.
Aniz Lavji: Online retailers, yep.
BJ: Right, but they're getting it from the online retailers. And they think it's a good part or they think it's the same brand as what the box says. And it is not. And these things are out there like and and we've had.
BJ: parts issues from reputable companies. And we... we were able to recognize it and get it addressed and i wonder about somebody in a driveway that's never experienced it before do they like force it or make it work and like Like they don't have the same support that we have.
BJ: in our industry. either. they're They're just there trying to figure it out and make their car go again. Sorry.
Aniz Lavji: Well... ah The perfect example of that exactly, my truck. Uh... 2012 F -150 I've been having break squeals and I. Put.
Aniz Lavji: we We primarily use CarQuest brakes.
BJ: Right.
Aniz Lavji: And. That's what I have on it. And so they're squealing. so Take them off, put another set on. And the first time I hit the brake pad. the brake pedal, I'm like...
Aniz Lavji: Surely my brain... is still thinking it's going to squeal. And it's just not actually. But the second time I'm like, no, it's the new set of pads of squealing again and And it's really frustrating, but I know that they'll take care of me and we'll be able to replace him at some point. Like.
Aniz Lavji: they're we had it once before on an f -150 and it had there was just a bad batch water
BJ: right
Aniz Lavji: Then? Today a customer comes in with a 2018 F -150. And he was there for AC compressor. And. ah Not sure how we got talking about it, but he mentioned that he had just.
Aniz Lavji: But... brakes rear rear brakes on amazon pads rotors and calipers and put it on on his truck. And I told him how my brakes. had this issue and you know we getting it resolved and they're sending new ones. But like you said,
Aniz Lavji: what are they going to do if you're buying these parts online and they're defective the wrong size the wrong side of save caliber or something like that.
BJ: Yeah.
Aniz Lavji: Who's taking care of that? How are you going to get... compensated for the time and effort that it takes to. Then go and buy new ones. and Ship it back. and Who's got that much time to wait? I sure as heck don't.
BJ: Right. Yeah. And then those aren't the scary situations to me. The scary ones are the ones that almost work and they get it together and get it back out on the road. And then there's a problem.
Aniz Lavji: Yup.
BJ: You know, I mean, noise noises are one thing, parts falling off are something else.
Aniz Lavji: Yep.
Aniz Lavji: I really wonder about the quality of, like, especially Baldrige.
BJ: yeah
Aniz Lavji: We've all seen even Moog ball joints fail. But now you're gonna have a bald rent that cost $12 and you're putting that on your car
BJ: Yeah.
Aniz Lavji: That's got to hold the weight of everything. I don't know if I can trust that. but the question is where is it made what's it manufactured to whose spec is it manufactured who certified that it is.
Aniz Lavji: strong enough for the vehicle that it's going on to.
BJ: Right.
Aniz Lavji: So. There's all that. And a lot of people don't understand that.
Aniz Lavji: the the legal ramifications of having something that is subpar. If you want to put that on your vehicle yourself, I guess you have the right to do that. but That's not something that you and I are going to do.
BJ: Yeah, and I think... you know cars have changed a lot in a really short amount of time. Like we all remember growing up doing something in the driveway with our dad or our grandfather and and how accessible that seemed.
BJ: and I think a lot of people still perceive cars that way instead of you know, the you know, the 20 computers and the and the and the highly...
BJ: integrated parts and all this. complication that they are now so i i mean you know is that part of the disconnect where they're can't They can't fathom spending the money. that we charged to make a living and take care of our people.
BJ: because they remember doing these simple things with some basic tools when they were little. I don't know.
Aniz Lavji: Right. and And the hobbyist is never going to change. Like the like the automotive. is always going to be a... hobbyist world.
BJ: Yeah.
Aniz Lavji: Somebody's going to want to tinker on it. Somebody's going to want to learn from it. Somebody's going to want to build something. So that's never gonna go away. That's always gonna be a thing it's It's the everyday people who...
Aniz Lavji: just need their vehicle to go to work. And, uh... they Just want to make a living. Get done. Those are the people that me like.
Aniz Lavji: They feel like they don't have, they don't have no choice. They have to take it to a shop. So then they have to take it to someone that. is reputable. and they can trust it's going to put quality parts on.
Aniz Lavji: And. be able to get them where they need to go without having too many issues.
BJ: yeah Yeah, they already spent a lot of money for the car. To spend more money to make it do the thing it was supposed to do is is a hard ask.
Aniz Lavji: Yep.
BJ: you know, whereas you know i want this toy i'm okay to spend money with that because that's somehow an improvement and enhancement but yeah the the spending the money to restore That seems to be a hard sell for people.
Aniz Lavji: Yeah, people would rather spend money on on something that they're going to play with. than than their everyday. Go to work vehicle. i never I never understood that.
Aniz Lavji: got You got... your vehicle that you go to work with every day and your vehicle that you drive on the weekend And the one on the weekend, that's the one that gets the. $1 ,500 okayed on, and this one here is like, wow.
Aniz Lavji: you know Could we get away with it? Until next week or next month. I know it's 300 bucks, but... let's Let's just hold off on that a little bit if we can. that That I've never understood. I've never understood the whole.
Aniz Lavji: racing scene Build your car. Go. Break it on the weekend. Build it again. Go break it on the weekend. Like. just Just fix a car and drive it.
Aniz Lavji: and Never ever I work on it again because it'll be perfect after it's fixed That's always my mentality.
BJ: Right.
Aniz Lavji: ah i hate I hate working on my own cars. I... i people that tinker on their cars every day. Every weekend. I'm like,
BJ: Yeah, no, I don't care for that at all. I. may not i do I'm religious about maintenance on my personal vehicles. I i don't recommend things. to clients that i don't do in my own car i have high standards with parts
Aniz Lavji: Yep.
BJ: I research things. and And. I'm Probably not the customer that most shop owners would want, but I want to give that. service to people, i you know, i like.
BJ: I don't want my car to break. I'm very much trying to prevent it. you know my my last truck had 250 000 miles on it it was 21 years old i would like this next truck to do the same thing and and i'm a firm believer
Aniz Lavji: Yeah.
BJ: and maintenance to make those things happen. and uh And you know that's hard to communicate to people. you know
Aniz Lavji: And I don't understand why, because it has literally been since the dawn of time. People love. Had to do maintain stuff, right? you've always got to maintain something and when vehicles came around it It was always built in.
Aniz Lavji: Something's gonna break. You gotta fix it. Oh, you know what? Grease the wheels. Like that was the. That was a big thing. greasing stuff back in the day. I was at a car show. I guess it was first week in July.
Aniz Lavji: And there was a 1901
Aniz Lavji: three or Five or something like that, Buick. Um... coolest looking car. but Man, it had grease.
Aniz Lavji: Everywhere. It's a chain drive. Carriage on wheels essentially is what it was. But there was grease. everywhere and and he said yeah too he said if if that motor That engine isn't leaking oil. It's got none in it. I said, oh, they put a Harley in it.
Aniz Lavji: Cool. Bye. It was Joe. So, so... Back in the nineteen early Maintenance. Grease the heck out of everything so it doesn't seize up.
Aniz Lavji: That's where maintenance kind of started right? you know it's evolved into something much much more complicated than simply greasing something but it's always been a thing maintenance has always been a thing and i don't know why people now are feeling like.
Aniz Lavji: oh i don't have to maintain my vehicle anymore i can drive 20 000 kilometers But... 14. 15 000 miles for you guys It'd be like.
BJ: I'm going to... I'm good with kilometers. I'm friendly with the metric system.
Aniz Lavji: Nice. Yeah, and and and not have to do an oil change. so That... Just yesterday. My friend Melody texted me. ah pictures she's pulling an engine out of a newer GM with like
Aniz Lavji: eat that Nope. Less than 20 ,000 K and it was due for a second oil change. And it had no oil in it. Yep. so So she's pulling it apart, find out why.
Aniz Lavji: And I'm like, Yeah. even even if it wasn't burning oil. Even if it wasn't losing oil somewhere. These manufacturers are suggesting to do 12 to 20. I don't know what it is in American, but like 12 12 to 20 ,000 kilometers between oil changes.
Aniz Lavji: And I'm like,
BJ: Yeah, 10 ,000 miles. and and
Aniz Lavji: Yep.
BJ: and like you know don't change Certain fluids, they're filled for for life, you know.
Aniz Lavji: Yep.
BJ: Oh.
Aniz Lavji: transmissions and and and
BJ: bit of transmissions and a freeze Power steering fluid, yeah, drivetrain fluid, like those things are filled for life unless you read the very fine print, you know, GM defines life as 150 ,000 miles or something like that.
Aniz Lavji: Antifreeze, yep.
Aniz Lavji: Oh really? Yeah.
BJ: you know But they're educating. people for a lifetime so yeah and if the manufacturer knows They're they're the gospel, so how could... how could you know The independent people really know we didn't make the car. so so yeah it's hard to hard to speak to our experience against the manufacturer who's selling a product that doesn't need to be touched.
Aniz Lavji: Yeah I don't know if I'll ever understand that. Okay. I can understand like... differentials. And some transmissions that... Never see.
Aniz Lavji: any contamination from moisture Um... Never see the light of day something like that and they don't have clutches that are in there wearing out and then all it's got to do is float it around in there and unless you're using it excessively and it doesn't overheat the fluid is technically never going to break down Um,
Aniz Lavji: And it's like... Why couldn't it be in there for life? Bye. That's not to say that it isn't. a good idea
BJ: Yeah, I mean, I...
Aniz Lavji: to put.
BJ: i think
Aniz Lavji: wouldn't.
BJ: well you know part of what I think about is like you know if you're going to trade your car in in three to five miles three to five years rather like i get it Like you can get away with that. If you're somebody that keeps a car for life and life to you is over 200 ,000 miles.
BJ: And like. You know, I don't know what the climate is there, but today it was damn near 100 degrees. and it's stop and go traffic and and a lot of people have to commute like my my commutes 20 miles to get home.
BJ: So you do that every day, every year for.
Aniz Lavji: Yep.
BJ: hundreds of thousand miles i mean there there's no fluid in that car that's not getting heat cycled and dealing with Where in... and break down
Aniz Lavji: yeah Oh yeah. Yep. yeah we had that temperature here today too it was unreal But you're right that 100 % and here we get We get like. We get the hot in the summer and we get extreme cold. Wow.
Aniz Lavji: not extreme cold we're not like up north in alberta or something like that but get fairly cold as well And. All of that does take its toll.
BJ: Yeah.
Aniz Lavji: If nothing else, on just the the metallurgy inside there, it's it's going to attach to the metal or something like that.
BJ: Yeah, there's condensation in those cases and the water's mixing in.
Aniz Lavji: Whatever pulls the middle of me. Always something.
BJ: Yeah.
Aniz Lavji: Yep.
BJ: Yeah, I mean...
Aniz Lavji: Yep.
BJ: you know maybe i don't have all the answers but i've owned a few cars that have had a lot of miles on them and and I don't think the maintenance de hurt them.
Aniz Lavji: Sweet.
Aniz Lavji: The... The one vehicle that I maintained almost from new Was it was a customer's vehicle? Boom.
Aniz Lavji: 12. GMC Sierra or something like that. And. Maintain it from day one. And it made it all the way up to... Uh...
Aniz Lavji: 500 ,000 kilometers.
BJ: Yeah.
Aniz Lavji: before before the engine give up something. i don't know drop the valve or something like that And he's like, well. put a new motor in it so he he spent the 10 10 grand, 12 grand or whatever.
Aniz Lavji: Got a long block, put it in. And. I'm assuming that truck's still driving today because it wasn't rusted out because it drove every day and it just drove. a lot.
BJ: right I'm sure that person saved money over the life of their vehicle that they wouldn't have saved buying new cars.
Aniz Lavji: Oh definitely. Definitely. But he was he was at a point where he was doing oil change almost every single month. Bye. Still, you do that compared to...
Aniz Lavji: Had you gotten... half the mileage out of it. and problem with the truck here left right and center then go buy a new one you're right you would have spent way more money to buy a new truck then
BJ: Right.
Aniz Lavji: to keep that maintenance up for the the life that it was.
BJ: Yeah. yeah new trucks are not cheap these days you know 50 grand plus
Aniz Lavji: Well, unless you're just gonna start buying that new Toyota, it's gonna be like 20 grand. I think I heard them say Toyota or they're coming out with whatever new truck that is
BJ: Oh yeah. Oh. Yeah, I was going to say, I've seen the one that Ford's working on. I haven't seen the one that Toyota, but I imagine they're all got the... The small... you know simple platforms up.
Aniz Lavji: Yep.
BJ: It's wonderful that they're promising that. I... It makes me think of Elon Musk and Tesla when they were first setting out that they were going to make an affordable electric car.
Aniz Lavji: Yep.
BJ: Okay. I think they just waited for the market to catch up to the price that they could make a car for rather than having a cheap car.
Aniz Lavji: Yeah, and they're still a cheap car. no I know Bye. I've been in a Tesla a few times. Our landlord... ah The shop, he's got a Tesla. Had to drive that a few times for repairs.
Aniz Lavji: I'm like this does not feel like the luxurious car at all. for For what you think it should be it just doesn't feel like it my old lincoln that i got it it's Much better ride than that Tesla. Let me tell you Maybe not quite as fast, but it sure is comfortable
BJ: Yeah, i think there's I think the Tesla's lean on the technology more than the like of you know what we think about with a good good ride. i mean my ah My brother got one recently and and loves those. the auto driving but uh but i'm like you it's uh It's a pretty rigid Feel.
BJ: You know, it's not. Yeah, I wouldn't use luxurious as a description.
BJ: it's it's It's sporty. I guess that's how I would describe it. it Pretty sporty feeling.
Aniz Lavji: they get I think in general, they all are.
Aniz Lavji: Overgrown cavalier is really what I feel like it is.
BJ: ah Yeah. Yeah man. i mean The of the electric car. so
Aniz Lavji: you You say Z24 like you had one back in the day.
BJ: Oh, I mean, i'm I'm from that era where there was old GM cars. and and uh all the all the the the trims, the the GTs and the...
BJ: What was the... one of the hot cars. I had a classmate in high school. He had an Eagle Talon TSI. It was the all -wheel drive.
Aniz Lavji: Yep.
BJ: Yeah, all those little four bangers.
Aniz Lavji: There's a... There's a dodge
Aniz Lavji: Stealth. Stealth is the same as the Eagle Talon was.
BJ: Let's do it.
Aniz Lavji: There's a stealth for sale in my town down here.
BJ: Yeah. Yeah, that's the same as the 3000 GT.
Aniz Lavji: Yeah, it was a Mitsubishi, that three liter Mitsubishi engine. Some of them were the twin turbo ones yet.
BJ: Right. Right. Yeah.
Aniz Lavji: Yep.
BJ: Yep. Back in the day, there were quite a few. Chrysler slash Mitsubishi vehicle.
Aniz Lavji: Oh yeah.
BJ: But...
Aniz Lavji: You know, even... even Even the Caravan had that Mitsubishi engine in it for a while.
BJ: All right. Yeah. Yeah, my high school rap was 86D50. truck with the Mitsubishi engine. and you know It was tough.
Aniz Lavji: Oh, I had a... I had a tempo. That was my ride.
BJ: Yeah.
Aniz Lavji: That thing couldn't kill that for nothing.
BJ: No, yeah, it wasn't gonna go anywhere fast, but it will get there so
Aniz Lavji: As long as you had oil and coolant in it, it was gonna go. It didn't care.
BJ: That's right.
Aniz Lavji: Good stuff. Well... It's getting late at night here, BJ.
BJ: Yeah.
Aniz Lavji: Um, Really appreciate you coming on. and Just having a chat. Hopefully somebody out there is listening, is enjoying the show. And. learn something about Nothing really.
BJ: Yeah.
Aniz Lavji: Other than... that shop owning isn't isn't all the horror that everyone thinks it is. It can it can be good. We do enjoy it. I enjoy being a shop owner. I never thought I would be.
Aniz Lavji: When I was in the... trenches and Being a technician. I never never wanted it My wife kept pushing says you need to you need to and finally she convinced me And now I wouldn't have it any other way, even with all of the.
Aniz Lavji: I don't know difficulties that it can be. It's... definitely been worth it. And... I wouldn't have it any other way. So I'm assuming you feel the same way. like
BJ: I do. Yeah, we're going to have challenges no matter what, but I i enjoy this.
Aniz Lavji: Yep.
BJ: this field and enjoy. having the shop and it's been it's been good
Aniz Lavji: yeah Yeah, it's a challenge either way, so you might as well might as well be on top of the challenge instead of at the bottom of it. Yeah.
BJ: That's it.
Aniz Lavji: Anyways. anyways Thank you very much. I'm just gonna... end the show here so just hang on the line for a bit while it uploads
BJ: right
