1032: Garbage In, Gospel Out: Agents Are Your New Customers, with Salesforce’s CDO Michael Andrew

During their #sponsored discussion, Chief Data Officer at Salesforce Michael Andrew talks to Jon Krohn about what changes for a data team when its customers are AI agents as well as people. Listen to the episode to hear Michael Andrew talk about why agents need ten times more trusted data than humans, how Salesforce untrapped its own customer data with Data 360 and what practitioners should be learning to stay effective in the agentic era!

Additional materials: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.superdatascience.com/1032⁠⁠

Interested in sponsoring a SuperDataScience Podcast episode? Email natalie@superdatascience.com for sponsorship information.⁠⁠⁠

In this episode you will learn:

• (02:32) How the CDO role changes when agents are customers
• (06:18) Why agents need ten times more data than humans
• (09:06) How Salesforce untrapped its own customer data
• (21:36) What practitioners should be learning for the agentic era