Marta Tellado says that consumer rights are civil rights, and it's time for us all to start acting like it.
The president and CEO of Consumer Reports—an 85+ year consumer advocacy organization with over 6 million members today—since 2014, Marta's new book comes out swinging against the exploitation of tech's so-called Big Four (Amazon, Google, Apple, and Facebook), a government that refuses to take action to protect consumers today, and the low standards that we have today as consumers.
Her new book is Buyer Aware: Harnessing Our Consumer Power for a Safe, Fair and Transparent Marketplace.
In this interview with host Dave Ursillo, Marta shares her family's origin story of fleeing from Communist Cuba in 1961 (and how it inspired her career in public service), the connections between a healthy democracy and a healthy consumer marketplace, and what a consumer-first economy could look like in the near future—if consumers like us harness our consumer rights as civil rights, and start to demand more action.
She tells us about what makes Consumer Reports a unique nonprofit organization, shares new initiatives by Consumer Reports to shape a fair and equitable marketplace, how discrimination runs rampant in clandestine practices and invisible algorithms across the Internet today, and what we can do about it.
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