FCCPC summons Air Peace over flight cancellations, unpaid refunds

The Federal Competition and Consumer Protection Commission has summoned the management of Air Peace Limited following multiple complaints from passengers regarding non-refunded ticket fares, even in cases where the airline cancelled scheduled flights. The Director of Corporate Affairs, Ondaje Ijagwu, stated that the airline’s actions contravene Sections 130(1)(a) and (b), and 130(2)(b) of the Federal Competition and Consumer Protection Act 2018, which guarantee consumers the right to prompt refunds when bookings or reservations are not honoured due to a service provider’s failure. He explained that the summons was issued pursuant to Sections 32 and 33 of the Act, requiring Air Peace to provide specific documentary evidence. This includes a complaint log of refund-related issues over the past 12 months, records of all processed refunds to date, a list of all cancelled flights on all routes within the same period, and measures taken to alleviate hardship caused to affected passengers.

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