Customer Service And Medicine: What Do The Experts Say?

In this episode Dr. Samantha Johnson speaks with Customer Service Expert Yanique Grant on customer service in medicine. How customer service impacts both clients and healthcare workers and how stakeholders within the healthcare system, including leaders and administrators, can impact improved customer service for both tiers of clients- employees and patients. Catch up with Yanique here and buy her book! www.yaniquegrant.com [http://www.yaniquegrant.com/] Instagram [https://www.instagram.com/yaniquewagrant/] | Twitter [https://twitter.com/yaniquewagrant] | Facebook [https://www.facebook.com/YaniqueGrantCX] | Podcast [https://yaniquegrant.com/podcasts/] The ABC’s of a Fantastic Customer Experience Handbook [https://www.amazon.com/ABCs-Fantastic-Customer-Experience/dp/9769643904/ref=sr_1_2?crid=3U4PLNVO2R7HB&keywords=yanique+grant&qid=1651107053&sprefix=yanique+gran%2Caps%2C526&sr=8-2] Keep up with The Layman's Doctor Website [https://thelaymansdoctor.com/] IG [https://www.instagram.com/thelaymansdr] Twitter [https://www.twitter.com/thelaymansdr] | Twitter Community [https://twitter.com/i/communities/1519517624673181697]  hello@thelaymansdoctor.com Don't forget to rate, review and subscribe!