
In this bonus episode recorded live at the Collegis Education DisruptED summit in Phoenix, we spoke with Denise Aberle-Cannata, Provost at the College of Western Idaho (CWI). They talk about building a student success model centered on the full student lifecycle—from inquiry through graduation and career placement. By mapping the student journey, the institution identified gaps and redesigned processes to create a more seamless, supportive experience grounded in relationships, not just systems.
The conversation emphasizes the importance of culture, change management, and cross-campus ownership in making student success initiatives stick. While technology played a supporting role in improving efficiency and visibility, the real impact came from aligning people, processes, and purpose around helping every student succeed.
Guest Name: Denise Aberle-Cannata - Provost at College of Western Idaho
Guest Social: LinkedIn
Guest Bio: Since joining the College of Western Idaho in 2019, Denise Aberle-Cannata has led large-scale academic and operational transformation at Idaho’s largest community college, serving more than 34,000 students annually. Her work has focused on redesigning the student experience and modernizing how education is delivered — including launching a college-wide CRM to strengthen coordinated student support, launching new LMS, refining and scaling high-quality online learning, and expanding flexible academic models that improve student momentum and completion.
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Dustin Ramsdell
https://www.linkedin.com/in/dustinramsdell/
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