In this episode, our guest is Patti Mara, a renowned expert in independent pharmacy growth and business coaching. With over 20
years of experience, Patti has dedicated her career to helping owners and teams achieve remarkable
results by uncovering the “shifting point” that propels them to new levels of success. Her passion lies in
transforming the way businesses operate. Leading to enhanced customer experiences, substantial
growth, improved customer retention, and increased profitability.
As the founder of PharmacySuccess.com, Patti utilizes her unique insights and expertise to provide
coaching and guidance to pharmacy professionals, empowering them to optimize their operations and
reach their full potential. Through her coaching programs and business strategies, Patti helps owners
and teams thrive in a competitive market, delivering exceptional value to their customers and driving
sustainable growth.
Patti is an accomplished author, having written the influential book “UpSolutions – Turning Your Team
into Heroes and Customers into Raving Fans”. This comprehensive guide offers practical solutions and
proven techniques to transform teams into high-performing heroes, while cultivating a loyal customer
base of raving fans.
Additionally, Patti is the visionary behind The UpSolutions Team Success Training and The Business
Accelerator Framework, powerful resources designed to equip businesses with the tools and knowledge
they need to achieve rapid growth and long-term success.
Interview topics
• The opportunity in change – using crisis to reinvent your pharmacy and emerge as a market leader.
• Reinventing During Disruptive Times – Creating UpSolutions to evolving patient needs.
• Setting you team up to win – The Four Pillars of Team Engagement
• Your customers are always talking to you, are you listening? How to turn your customers into your own Business Growth Catalyst.
Guest - Patti Mara
https://www.pharmacysuccess.com/
https://www.facebook.com/pattimara
https://www.instagram.com/patti.mara
https://www.linkedin.com/in/pattimara
Host - Hillary Blackburn, PharmD, MBA
- https://www.linkedin.com/in/hillary-blackburn-67a92421/
- @talktoyourpharmacist for Instagram and Facebook
@HillBlackburn Twitter
Check out www.rx4mom.com for more info on Dr. Blackburn's maternal health project and follow along @rx_4_mom
Talk to Your Pharmacist has been named a Top 20 Pharmacy Podcasts by Feedspot https://blog.feedspot.com/pharmacist_podcasts/
