The National Health Insurance Authority has directed Health Management Organisations to authorise the treatment of patients within one hour from the time of requests by hospitals and other healthcare providers. A spokesperson for the NHIA, Emmanuel Ononokpono, says the authority's mandates included reducing delays in accessing services and ensuring that enrollees receive quality healthcare services. He says the delays in authorising treatment and issuing codes continue to negatively impact beneficiaries’ experiences. He says though the changes regarding authorisation of care were initially approved at a stakeholders’ meeting in February 2025, it came into operation on April 1, 2025.
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