ICTP 363: Breaking the stigma of poor customer support in the Caribbean, with Michael Mullings of ChatFlow

At the forefront of an organisation’s relationship with its customers, the customer service department is not only critical in leading that engagement but also in driving business efficiency and effectiveness.

With Michael Mullings, the CEO of ChatFlow, a Software as a Service company providing sentiment-aware customer support, Michael discusses, among other things:

  *  how he got from BPO to becoming a tech entrepreneur;

  *  the problem ChatFlow is trying to solve;

  *  the factors that contribute to customer satisfaction; and

  *  the advice he would give his younger self.

 

The episode, show notes and links to some of the things mentioned during the episode can be found on the ICT Pulse Podcast Page (www.ict-pulse.com/category/podcast/)    

 

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Music credit: The Last Word (Oui Ma Chérie), by Andy Narrell

Podcast editing support:  Mayra Bonilla Lopez

 

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