When most people think about clinical operations, they typically focus on the few hours the patient is at your ASC for their procedure. Katie Sypher is a Senior Consultant at LeftCoast Healthcare Advisors, and she’s here today to talk about how clinical operations actually begin long before the patient’s date of service, starting with patient education and ending with post-surgical follow-up. ASCs with the best clinical operations, and therefore high patient satisfaction and overall surgery center performance, take a holistic approach and focus on the whole healthcare journey. So Katie will share tips and ideas to ensure you’re zooming out and improving clinical operations from start to finish.
In our news recap, we’ll cover CMS’ 2024 Final Payment Rule, America’s best ASCs, how to track clinical metrics for total joint success, and, of course, end the news segment with a positive story about a heart doctor who saved a man’s leg and life on the streets of New York City.
Brought to you by HST Pathways.