Transcript
Speaker: We have main engine start.
Speaker: 4, 3, 2, 1, 0, liftoff.
Speaker: All right, Brian, today we're going to talk about home warranties.
Speaker: You know, our shop here in Houston does not work with home warranty companies, but we frequently find ourselves getting put in the middle, like of these disputes between the homeowner and the service provider and the home warranty company.
Speaker: Brian, you spent some time working with a company that primarily served with the home warranty.
Speaker: How was that?
Speaker: Yes, I did.
Speaker: And the primary issue I have with home warranties is that you're introducing a third party into your home comfort expectations.
Speaker: I think of the last episode, you mentioned a home that was having comfort issues and could not get resolution with the home warranty company.
Speaker: So kind of explain what happened.
Speaker: You're not going to believe it.
Speaker: The one client I had today.
Speaker: Had some issues with their home warranty.
Speaker: So I show up, their previous system was condenser and coil downstairs, which they got a different company to do.
Speaker: Upstairs system, I was there to quote the system and they had a Goodman evaporator coil on their 20 some odd year old system.
Speaker: And I was talking to her about it because she didn't mention anything she wanted to quote.
Speaker: It was only two years old.
Speaker: And I let her know, hey, you know, we could probably reuse this evaporator coil if you want to.
Speaker: And she said, no, the home warranty company did it.
Speaker: I said, well, how did that go?
Speaker: And she told me I canceled it.
Speaker: And this is like most of our clients, right?
Speaker: Whenever they deal with these home warranty companies, she's like, it took me a week and a half to get somebody out.
Speaker: They couldn't find parts.
Speaker: They were charging me.
Speaker: And she brought this up.
Speaker: They only paid $10 per pound on the refrigerant.
Speaker: So she had to dish out a couple hundred dollars because this was an R22 refrigerant system.
Speaker: So, I mean, it just goes on and on and on, right?
Speaker: Yeah, I mean, that's your story is similar to what I have this summer in particular went through several times.
Speaker: There are a couple that stick out with similar issues where the humidity was really high, like in the 60s, and the AC was producing some cold air, not as much as it should have been.
Speaker: But for the home warranty company, that was performing as intended.
Speaker: That's good enough, isn't it?
Speaker: Yeah.
Speaker: And they called us because they were getting absolutely nowhere with the home warranty company.
Speaker: And that's how...
Speaker: You know, I think that the AC company gets a bad rep a little bit from this, but you did agree to go into business with them.
Speaker: So this is what happens.
Speaker: Well, let's do this.
Speaker: Let's back up.
Speaker: Let's walk through a scenario.
Speaker: where the home warranty, they bought their house, the previous owners gave them a two year home warranty, you know, as part of it.
Speaker: So it's free to them, right?
Speaker: And they think it's the greatest thing on earth.
Speaker: And they're having issues with their AC system, it goes down.
Speaker: What happens?
Speaker: Well, here's what happens when you have a home warranty and your AC breaks and you need service.
Speaker: The first thing you do, you call the home warranty company and they schedule an AC company that provides service to come out and investigate the problem.
Speaker: Now, there's a fee payable to the AC company to come out.
Speaker: It's usually somewhere around $100 or so.
Speaker: And so you don't get to pick who comes out.
Speaker: They have companies that provide the service that they already have agreements with to come out.
Speaker: So the homeowner has, they don't get to choose who comes out to their house, right?
Speaker: Okay.
Speaker: No, they do not get to choose.
Speaker: They will get a call a few days later from that AC company to schedule an appointment.
Speaker: I think they have like two days after you call in your issue with the AC, the company that provides the service has a couple of days to get ahold of you.
Speaker: Well, remember yesterday we were looking at this particular one, which is American Home Shield.
Speaker: It says, we take your calls 24 hours a day, seven days a week.
Speaker: But it's going to take 48 hours before we even begin to contact the service provider.
Speaker: And if we're talking middle of summer, you might be another three or four days, sometimes up to a week if it's a reputable company in Houston, before they can even get someone out.
Speaker: For the homeowner, you're right.
Speaker: It feels like an eternity waiting on this to happen.
Speaker: And that's before they can even get someone out, let alone diagnose it, let alone get the part to fix it.
Speaker: And there's probably not a lot of communication between the home warranty company and the AC company with the homeowner while this is going on.
Speaker: So you're just kind of like, man, I don't know when this is going to happen, but I sure hope it happens soon.
Speaker: So I mean, in the middle of summer, you're waiting days and days for this repair.
Speaker: Yeah.
Speaker: So eventually the AC tech will come out and diagnose the problem.
Speaker: If it's a minor fix under a certain dollar amount, and that's a real low dollar amount, like $250, maybe $500, it varies.
Speaker: There's a lot of different AC companies or a lot of different home warranty.
Speaker: Not too many fixes cost that in this age.
Speaker: You're right.
Speaker: We're really narrow in what's going to fall into that, right?
Speaker: But if it's a minor fix, he can do it right then and there.
Speaker: But if it's a major issue and he's got to take some pictures, he's got to write up a report and that gets sent to the home warranty company and they get to decide if it's covered and if so, what part of it is covered.
Speaker: And this can go on even more days.
Speaker: So three, four more days.
Speaker: There's a lot of boxes that need to be checked, right?
Speaker: Yeah.
Speaker: So, I mean, in most cases,
Speaker: These AC companies, we make money when we fix problems, right?
Speaker: For the homeowner.
Speaker: But these home warranty companies, they make their money when they don't.
Speaker: have to fix something when they don't have to replace it.
Speaker: So what do you think they're motivated?
Speaker: That is very important the way that you said that, because yes, that's right.
Speaker: They've already got your money.
Speaker: They, when they have to fix something, they're less profitable.
Speaker: Anyone who doesn't work with them, it's the opposite for us.
Speaker: We're profitable when we are fixing things.
Speaker: We're motivated to do it quickly and to do it well.
Speaker: Yeah.
Speaker: And to get onto the next homeowner and get them back up and running, you know, and stuck in the middle of all this as the AC company or your service provider,
Speaker: You know, in our industry, they take a lot of heat for being these subpar HVAC companies when in reality, it probably wasn't them.
Speaker: They're doing what they're supposed to do, but they have so many hoops that they need to be jumping through.
Speaker: And in most cases, you know, you're looking up Google reviews, it's going to be pretty difficult for an AC company providing home warranty services to get good reviews online, right?
Speaker: Definitely, definitely so.
Speaker: And, you know, when we talk about how aggravated it is for the homeowner, we've only just got to the point of we've identified a problem and now the resolution, we're waiting for that to happen.
Speaker: So now that they've scheduled appointment and the homeowners come out, that's just the first step.
Speaker: The next thing they have to do, the home warranty company comes out or after they've already come out,
Speaker: they have to call and get a time to install the new equipment.
Speaker: And I always like to use that evaporator.
Speaker: So Brian, let's just say, you know, like one of the more common things we see here in Houston, a leaking evaporator coil.
Speaker: Yes.
Speaker: Brian, let's, you know, it's our 22 refrigerator, which they quit making in 2020.
Speaker: You could still get it, but it's kind of not worth the investment, right?
Speaker: So let's say I have a leaking evaporator coil and that's usually around what, $2,500 to $3,000 to replace.
Speaker: What happens next?
Speaker: Well, they will call and schedule a time to come out and install the evaporator.
Speaker: If a cheaper aftermarket brand is available, that's what they're going to get.
Speaker: And also, that AC company is going to tell you what parts are not covered under the warranty.
Speaker: The evaporator and the labor to install that evaporator are covered for your contract.
Speaker: But here's the part that gets the AC company a little bit of negative light here.
Speaker: They're going to charge you for a new drain pan and a new float switch and that refrigerant, like you mentioned, they don't cover all of that.
Speaker: Some don't cover any of it at all.
Speaker: There's a lot of other moving parts there, right?
Speaker: Yep.
Speaker: And ductwork modifications.
Speaker: That's another favorite one of mine.
Speaker: Those are not covered.
Speaker: And that usually is going to come out to somewhere between $1,000 and $1,500.
Speaker: Now you could say that you don't think that what we've discussed is worth that much, but that's what they're going to charge you for that.
Speaker: Yeah.
Speaker: And the home warranty company pays the service provider so little that they kind of have to come up with other things to charge you for because they would go out of business if that's all they were making is what the service provide, what the home warranty company was paying the service provider.
Speaker: It's not enough to stay in business.
Speaker: I've got buddies who do home warranty and a lot of times it's guys who just got their license.
Speaker: They're trying to get started.
Speaker: They're trying to gain their clientele.
Speaker: But in most cases, it's kind of like a business has lost all credibility with their existing clientele and they're just clawing and scratching, trying to get any kind of work that they possibly can.
Speaker: Right.
Speaker: Yeah, I get that.
Speaker: You know, I guess I have a concern with, you know, that people are by and large unhappy with the resolutions that their home warranty company offers them.
Speaker: I mean, if you're choosing to stay in that mode, it just seems like you're slitting your own throat to do that.
Speaker: You know you're going to be upset with people.
Speaker: And we understand that there's a lot of things that aren't covered by the home warranty, but it seems like a lot of their clientele, the homeowners that we go and visit, they're unaware of this, man.
Speaker: Their expectations on their end is that everything is covered.
Speaker: You see the commercial.
Speaker: Water heater goes up, you're covered.
Speaker: AC goes up, you're covered.
Speaker: And to find out they're fixing to have to shell out an extra $1,500 on top of the 50 to, I don't know, what does something like this cost?
Speaker: What does a home warranty cost?
Speaker: A home warranty cost?
Speaker: Usually your monthly premiums are something like $30 to $70, somewhere in there.
Speaker: Now you either pay it annually or pay it monthly.
Speaker: But there's a lot of different companies out there and they all have a lot of different plans.
Speaker: Right.
Speaker: So let's say you had a home warranty for two years, $50 a month.
Speaker: You know, during that time, you've paid the home warranty $1,200, right?
Speaker: And now the AC company is charging $1,500 for uncovered items.
Speaker: So we're up to $2,700 now.
Speaker: And we're not even talking about the refrigerant.
Speaker: Your system might need five, six, 10 pounds, depending on size and length of your copper line set.
Speaker: So this is all for an evaporator coil and all this at an expense that they were not expecting at all, right?
Speaker: And that's the hell of it all because there's so many people, they think they're being responsible and they don't have this extra money laying around to make these expensive repairs.
Speaker: And they saw those commercials like you talked about.
Speaker: The lady's got a big smile.
Speaker: She doesn't have a care in the world because everything is covered.
Speaker: The problem is...
Speaker: What does covered mean right.
Speaker: Cover just means this part we're going to do to the homeowner.
Speaker: When they do the work, let's say everything goes as planned.
Speaker: Right.
Speaker: And two weeks later, I get myself a new, you know, Joe Schmo evaporator coil installed by Stan in a van.
Speaker: Right.
Speaker: What kind of warranty am I getting?
Speaker: You know, it varies, but it could be as little as 30 days, 60 days, 90 days, somewhere in there, you know, where if you had gone with a, you know, a name brand evaporator and a company that's not affiliated with the home warranty company, I mean, you're going to get a minimum of five years depending on brand.
Speaker: And that's if you don't register it, right?
Speaker: I mean, we have a team at the office that does registration of everything and you automatically get 10 years.
Speaker: And that's for a couple of different brands that we do because we're preferred dealers, right?
Speaker: Yeah.
Speaker: So, I mean, if you cut the home warranty out of the equation, you probably would have gotten a better deal.
Speaker: It would have been done a lot faster and you'd have gotten a 10 year warranty, right?
Speaker: Correct.
Speaker: My biggest beef with the home warranty company is just how they market themselves.
Speaker: And you have to ask yourself, why?
Speaker: Why do you do that?
Speaker: And I don't have an answer for that.
Speaker: I think we don't know why.
Speaker: It might be different how they market it in different places, but down here in Houston, they sure do market it towards the HVAC side of things, right?
Speaker: They show the ladies sweating and fans going on all over the place.
Speaker: And what are we going to do?
Speaker: You are covered.
Speaker: What does that word mean?
Speaker: Covered.
Speaker: It means, and we're going to look at some contracts here, but in general, covered is a very narrow definition to the home warranty company that does not meet anywhere close to what the home warranty thinks that means.
Speaker: You know, one of the things I've had.
Speaker: Yeah, we looked at this together.
Speaker: If you go through all the fine print.
Speaker: Right.
Speaker: And OK, we're looking.
Speaker: We see garage door covered.
Speaker: It literally just says you are covered.
Speaker: Dishwasher covered.
Speaker: Water heater covered.
Speaker: And then you get to HVAC system.
Speaker: What is it?
Speaker: Well, they will list what is covered and what's not.
Speaker: Pages and pages and pages of lawyer jargon.
Speaker: Exactly.
Speaker: I'm no lawyer.
Speaker: I'm in the industry and I don't really understand.
Speaker: I mean, in one way you say it's covered, but then there's all these exclusions that kind of say, well, but not this, not that.
Speaker: And there's a lot of different AC types.
Speaker: Like up north, there's a geothermal, right?
Speaker: Which we don't see that down here.
Speaker: Nobody has that.
Speaker: Well, that's not covered from what I was reading.
Speaker: No, not at all.
Speaker: Or up to $1,500 maximum that they'll put into that because those are very expensive systems to install and maintain.
Speaker: So they excuse themselves from that.
Speaker: This lady today, man, to want to replace her less than two-year-old evaporator coil because the home warranty company did it.
Speaker: says everything you need to know.
Speaker: And this is time and time again, all summer long, our service technicians will go out because people know, right?
Speaker: If your system goes down, hey, why don't I just get it diagnosed first by somebody that I trust?
Speaker: And let's say the system needs to be replaced, right?
Speaker: So our technicians are not allowed to sell equipment.
Speaker: The homeowner's got to agree to have either you or I come out where we present them with options, right?
Speaker: We take measurements.
Speaker: We're going through the home and seeing what works and what doesn't.
Speaker: Well, whenever we call them, they say, hey, you know what?
Speaker: I've got a home warranty.
Speaker: I'm going to go ahead and get this covered by them.
Speaker: And it never fails.
Speaker: Two weeks later, we get a phone call.
Speaker: That's right.
Speaker: Well, they didn't cover anything.
Speaker: They only gave me $500.
Speaker: Well, you've already dished out way more than that.
Speaker: And then you still have to do this.
Speaker: And my wife wouldn't be sitting at a home when it's 95 degrees in there.
Speaker: We'd be at a hotel somewhere.
Speaker: Yeah.
Speaker: It's not going to be a Motel 6.
Speaker: I can promise you that.
Speaker: Yeah.
Speaker: Do you know who really backs these home warranty companies?
Speaker: It's like the Texas real estate market.
Speaker: I swear they're keeping them alive, man.
Speaker: They're the ones that are pushing this.
Speaker: Because whenever, and we've both been in this situation where there's a contract on a home,
Speaker: And the HVAC inspection, something comes up and now this is what's going to make it fall apart, the whole deal.
Speaker: So they want to make sure, hey, we have the warranty.
Speaker: It doesn't just go ahead and sign the contract and move on.
Speaker: So the house is in great shape.
Speaker: We're giving you two years of home.
Speaker: We're giving you two year warranty, you know, so it helps move that along.
Speaker: And if you are selling a home and you're debating whether you want to fix the AC or not, I promise you it's going to come up.
Speaker: It's going to be an issue that the buyer is going to want some concessions on.
Speaker: It happens every time.
Speaker: go ahead and bite the bullet and do it this is my excuse or give them a concession and let them choose what they want to put in the home
Speaker: Yeah.
Speaker: Right.
Speaker: It always works best.
Speaker: Yeah.
Speaker: Yeah.
Speaker: When those two parties can get together and I can give an estimate about what it would cost to replace that unit like for like, and then I can meet with the buyers and tell them, well, this is what they're going to cover.
Speaker: This is what your options are.
Speaker: And sometimes everybody can be happy, but that doesn't happen all the time.
Speaker: You just got to give them the option, right?
Speaker: Yeah.
Speaker: Yeah.
Speaker: All right.
Speaker: So...
Speaker: What do you want to do next?
Speaker: You want to take a look at some of the home warranty stuff?
Speaker: Yeah.
Speaker: Let's do that.
Speaker: You got some contracts that you can pull up and let's see what it's some of the stuff that good old fine print.
Speaker: You see that?
Speaker: I don't see anything on the screen, buddy.
Speaker: Let me see here.
Speaker: There we go.
Speaker: Now we're doing the screen share.
Speaker: You got it?
Speaker: Bear with us, guys.
Speaker: It's only the second time we've used Zoom, so we're working on it.
Speaker: We're barely functional as it is.
Speaker: We're really throwing it out.
Speaker: So what is this?
Speaker: Dispute remedy.
Speaker: This is if you're not happy with the resolution that was offered by the home warranty company.
Speaker: What they're saying here, and I'm not a lawyer, but it looks like you have to submit to arbitration.
Speaker: It says either party may seek binding arbitration.
Speaker: And then later on, it says the arbitrator's decision shall be final, binding, and non-appealable.
Speaker: So...
Speaker: Doesn't seem like you can take them to court or anything.
Speaker: No, it says either party shall sue the other party, other than that's provided herein, and the arbitrator and not any federal, state or local court shall have exclusive authority to resolve any dispute.
Speaker: Okay.
Speaker: So it looks like...
Speaker: That's all your, your, uh, the only course recourse you have is just to go to this.
Speaker: Would you ever buy anything that had those words attached to it?
Speaker: I wouldn't.
Speaker: Well, that certainly gives me cause for concern.
Speaker: You know, why would we have to put that in there?
Speaker: But, and then, uh, another thing, uh, as far as disputes go is you cannot join a class action.
Speaker: If a bunch of people got together,
Speaker: You are committing that you will be in a one-on-one issue with them.
Speaker: You know, you're not going to join a class action lawsuit.
Speaker: I don't know.
Speaker: It's almost like they know and expect that stuff like this would be happening.
Speaker: But when you sign away your name, you're signing away your rights.
Speaker: You know, every time a homeowner tells me they're going to go, you know, fight it out with the home warranty, you know, I understand they feel like they've been misled and everything, but these guys have an army of lawyers to take care of this.
Speaker: They fight these fights every day.
Speaker: They are far more experienced in this arena than you will be, and they will win.
Speaker: You're not going to win.
Speaker: This stuff is all they need.
Speaker: This is it.
Speaker: It's done.
Speaker: They've got this.
Speaker: You signed it.
Speaker: Game over.
Speaker: It's done right you're right there's nothing more to be done, but you're not going to win any issues with them, so I also for we had let's see.
Speaker: We looked at reviews.
Speaker: This was a review that we looked at the other day, right?
Speaker: Yeah.
Speaker: And I told you that we would come back to this because this was a home warranty review.
Speaker: And I wanted to kind of show one homeowner's experience with this home warranty company.
Speaker: You blocked everything out so we don't know the company.
Speaker: I don't know the company.
Speaker: And we don't know the AC company.
Speaker: We don't know the home warranty company.
Speaker: We don't know the...
Speaker: The homeowner is really not important for this.
Speaker: We just this is a normal or fairly common occurrence.
Speaker: So so they refer to this home warranty company.
Speaker: I'm going to skip to this bottom part right here.
Speaker: I received my initial estimate from this AC company, but was going to have to pay for a lot of items that were not covered under my home warranty protection.
Speaker: I decided sure as it was hot summer and we had two small children that really needed a working AC.
Speaker: Well, I received several more phone calls from the AC company throughout the week where she informed me that there would be a delay of several months in getting parts or that costs were being added to the repair because they had to modify my unit.
Speaker: So she doesn't think the phone calls were very professional.
Speaker: Nobody wants to be told it's going to cost more and take longer.
Speaker: And she at the bottom.
Speaker: Additionally, the labor was only warranted for 30 days and there was no warranty offered on parts.
Speaker: So she requested an estimate for a brand new system.
Speaker: They just sent her a price.
Speaker: No one came to look at anything to say, well, well, I mean, I know a tech was there, but that's really not what they go to do.
Speaker: They go to fix things.
Speaker: So that's already sketchy, right?
Speaker: Yeah, I mean, and this is, but this is like a homeowner that expected, like we were talking about, that saw it was covered, thought that it was going to be covered.
Speaker: She's finding out that it's not all that it was cracked up to be.
Speaker: So I also have the business owner's response to that, which is great, too.
Speaker: I hope it's super professional.
Speaker: You're going to be disappointed, David.
Speaker: It's not.
Speaker: So he tells her that this is a completely false review.
Speaker: He acknowledges all this happened.
Speaker: Not that she's got the company confused or anything.
Speaker: He just says it's completely false.
Speaker: We did find a leak in your six-year-old Linux evaporator coil.
Speaker: Now, what strikes you right there?
Speaker: A six-year-old?
Speaker: I mean, I know it's a Linux cheap shopper, but it shouldn't have been under warranty.
Speaker: It should have been under warranty.
Speaker: You know, maybe she bought the house and warranty wasn't transferred or something like that, too.
Speaker: There's a lot of other factors there.
Speaker: Maybe she did it and didn't do the registration or I don't know.
Speaker: But his next point here, your initial out-of-pocket cost was $2,465.
Speaker: So she's got a home warranty.
Speaker: And that was assuming that we could get the same coil from Lennox.
Speaker: There were some supply chain issues, I think, when this came out, and it was hard to get this part right.
Speaker: But even with the home warranty, she was going to have to pay $2,465 out of pocket to get this taken care of.
Speaker: Plus, it says to match the larger opening because of the new physically larger coil, it was going to cost an extra $650.
Speaker: So now she's at what?
Speaker: $3,100?
Speaker: $3,300?
Speaker: Yeah.
Speaker: Yeah.
Speaker: So they were going to replace it with another brand instead of that one.
Speaker: And they said, and now we got to make some, you know, duck work modifications, we call our plenum modification, right?
Speaker: So they got another 650 from her on that.
Speaker: Not an increase of thousands, as you stated.
Speaker: He was kind of snarky with the lady, you know, trying to clarify what thousands means to her.
Speaker: I would imagine he probably goes through reviews like this daily.
Speaker: If he's dealing with home, if he's a home warranty guy, you know, if he is, but I think that it really shows how frustrated this lady was right and it does emphasize that these prices that you're seeing here.
Speaker: For home warranty that there's going to be some out of pocket, no one's going to come like let's say it was that $50 a month right.
Speaker: So you're paying $600 a year.
Speaker: In 10 years, you would have only paid $6,000, right?
Speaker: How could any company stay in business replacing complete AC systems when you're going to exceed over a 10-year period the cost of one right now today?
Speaker: It's going to be worth a lot more than 10 years, right?
Speaker: They go up every single day, don't they?
Speaker: Yeah.
Speaker: So, I mean, that's kind of where I'm at with them.
Speaker: So you learn a lot here with that review in particular.
Speaker: You learn a lot about the home warranty.
Speaker: you're learning a lot about the company and the reaction that the owner of the company had.
Speaker: I mean, that's a pretty piss poor reaction, right?
Speaker: It was.
Speaker: Yes.
Speaker: Like I'm all about, and we talked about this last time, I'm all about when I'm looking for a company, let's, you know, let's sort these reviews.
Speaker: I want to read the one stars.
Speaker: Nobody's perfect.
Speaker: We're all human.
Speaker: These are machines.
Speaker: Things do go wrong.
Speaker: You know, Billy at the factory could have hit it with a forklift and didn't want to get in trouble or fired and didn't tell anybody.
Speaker: And now there's a whole point, right?
Speaker: But how the homeowner react or how the company owner reacts and takes care of it and makes it right.
Speaker: I've had clients who were unhappy before, but by the time it was done, they would have recommended us to anybody in their family.
Speaker: Yeah, we've certainly bent over backwards to take care of homeowners.
Speaker: And that's why I go into homes.
Speaker: I feel
Speaker: I feel a moral obligation that you should go with us because I know what we're going to do and I know how much we care.
Speaker: And I can't always say that about the other guy.
Speaker: People in this industry get a bad rap.
Speaker: That same lady today who had dealt with the home warranty before my initial phone call.
Speaker: She did not want me to come into the home at all.
Speaker: And she said, I don't want no sneaky effing salesman in my house when it was done.
Speaker: she not only purchased a complete system from me, I was allowed to go through every single room in the house.
Speaker: She also had a return air to her other downstairs system.
Speaker: And we made some adjustments there, you know, on that system while I was there to make the airflow better.
Speaker: And she was like, do you think I need a new thermostat downstairs too?
Speaker: I was like, no.
Speaker: So she was actually trying to buy more stuff.
Speaker: Yeah, yeah.
Speaker: And, you know, it's and that's what we want from our clientele.
Speaker: We want them to to trust us.
Speaker: Right.
Speaker: The best thing, my favorite thing in the whole world, man, is when you're in a home and somebody says, well, what would you do?
Speaker: I know, you know, because that's a pretty cool thing to say.
Speaker: We are the professionals.
Speaker: And by then they know us and trust us.
Speaker: And sometimes we've been seeing these people for years, you know, that what would you do?
Speaker: If this was your home, what would you do?
Speaker: And that going back to the home warranty, you know, now there's this third party between you and the homeowner and what we want to do to make the home as comfortable as it could possibly be because the home warranty doesn't care about your home being comfortable.
Speaker: They just want, is there a definition that it works?
Speaker: Okay, then we're not doing anything.
Speaker: We're not in the business of doing any of the other stuff.
Speaker: The other thing I was just thinking about was like,
Speaker: You know, with our clientele, we try and keep the same technician going out for all the seasonal checks year after year.
Speaker: We've got clients who one of our service technicians was for 17 years and he's been seeing certain clients for 17 years.
Speaker: If you think you're ever going to get the same technician twice using a home warranty, good luck.
Speaker: You'd be lucky to even get the same company.
Speaker: You'd be lucky to get the same company.
Speaker: Let alone the same technician.
Speaker: So you kind of have to go through this whole battle all over again, go through another sales scheme, another, you know, go through the whole process instead of having somebody who's got a record of your home.
Speaker: Yes.
Speaker: This is what we did last time.
Speaker: This is what we recommended last time.
Speaker: Here's what we're going to do next time.
Speaker: You know, things like this.
Speaker: That's a big deal too, man.
Speaker: Consistency.
Speaker: Consistency.
Speaker: Absolutely.
Speaker: Yep.
Speaker: I think that's what I would want to see out of my HVAC company.
Speaker: And it's always nice when you have a long-term relationship with the HVAC company.
Speaker: And that's exactly right.
Speaker: And if you go onto Google and look at any reputable AC company, not one of them does home warranty, unfortunately.
Speaker: And I'm sure that there are some hardworking men and women who are honest as they come who do it.
Speaker: But again, get the bad rap.
Speaker: because of the home warranty company then yeah right yeah what is your final verdict on the home warranty do we give it two thumbs up or what do you get we got to go that way yeah i think so too buddy i think a homeowner would be better served by putting that money aside if you're if you're okay spending that 50 we'll just put it in your own account and put it in you know your
Speaker: your breakdown account, right?
Speaker: You're putting money aside for whatever.
Speaker: And like I said, the one lady- The rainy day account.
Speaker: Yeah.
Speaker: She's probably spent $1,200 on this warranty on top of the $2,400 they wanted to charge her, or $3,000.
Speaker: Heck, she could have just called anybody to come up and would have got out cheaper than having a home warranty.
Speaker: That seems wrong to me.
Speaker: She could have done 60 months no interest, had a brand new system for $185 a month, and called it a day.
Speaker: And then made interest on the money she had in that account, right?
Speaker: Let's not get greedy now.
Speaker: I know.
Speaker: I'm going to save some money.
Speaker: All right.
Speaker: So I think we've covered a whole bunch today with these home warranty companies.
Speaker: We covered the kind of companies in the HVAC field who are working with the home warranty companies.
Speaker: Rough estimates of cost that you're going to be dealing with monthly and for certain repairs.
Speaker: And we went through certain reviews showing what things were cost.
Speaker: Timeframes and things like this, you know, it's going to be a long time before your issues get taken care of.
Speaker: And they don't care if it only lasts for a day.
Speaker: as long as it turns on, that's it.
Speaker: Uh, they want 30 days.
Speaker: So they'll be happy with that.
Speaker: Whatever.
Speaker: If you're okay with that.
Speaker: I know.
Speaker: So next time I'd really love to dig into with you.
Speaker: If you're cool with this, let's, let's get into how do I choose my HVAC company from beginning to end?
Speaker: You know, let's start before the system breaks down and, uh, and let's get into it.
Speaker: So join us next time.
Speaker: You know, we appreciate you joining us today, learning about the home warranty and, uh,
Speaker: Brian?
Speaker: Woo Pig.
Speaker: Reckham Tech.
