What happens when the gap between what software vendors promise and what they actually deliver finally starts to close? Everyone says they offer world-class service—but most agencies will tell you that’s not what they’re getting.

In this episode of Avionté: Digital Edge, host Chris Ryan sits down with Varun Nath, Chief Operating Officer at Avionté, to talk about how his team is rethinking the customer experience. It’s not about more features or faster transactions—it’s about building genuine partnerships that actually drive results. The rising NPS scores tell part of the story, but as you’ll hear, the real change runs much deeper.

How Avionté Is Raising the Bar on Customer Experience

The staffing industry is facing a shift unlike anything we’ve seen before. Productivity is growing, but companies are relying on fewer workers—especially temporary staff. What may seem like a temporary market dip is actually the result of bigger forces at play: policy reform, immigration shifts, and rapid advances in technology. And temporary staffing, long viewed as a lead indicator for the economy and its strength, is now in a decades-long slump, even as overall employment remains strong. With these changes unfolding for the foreseeable future, the runway for forward-thinking agencies to build more resilient businesses has never been greater.

In this episode of Avionté: Digital Edge, host Chris Ryan, Chief Marketing & Strategy Officer at Avionté, unpacks these trends with Gad Levanon, Chief Economist at The Burning Glass Institute. Together, they explore why these shifts create as many opportunities as they do challenges—and why staffing companies that move beyond temp placements into broader workforce solutions, with a focus on AI-driven efficiency, will be the ones that thrive.

Decoding Workforce Shifts: The Forces Reshaping Staffing and Hiring

Two years ago, Avionté made headlines by launching the staffing industry’s first-ever integration between an ATS and a VMS—connecting Avionté and SimpleVMS to create a seamless, end-to-end workflow between employers, agencies, and talent. It was an ambitious, high-stakes move that delivered wins, revealed blind spots, and proved just how much untapped opportunity exists when systems work together.

In this episode of Avionté: Digital Edge, Christopher Ryan, Chief Marketing and Strategy Officer at Avionté, is joined by Joe Hiber, Director of Product Management at SimpleVMS, to unpack what they’ve learned since launching the integration, the real-world impact it’s having on agencies and clients, and why this kind of tech alignment is the future of contingent labor management.

Breaking Barriers: Lessons from the First ATS-to-VMS Integration & How It's Reshaping Staffing

AI and automation are changing the way we live, shop, and work—and the staffing industry is no exception. Historically slow to adopt new technology, the world of recruiting is now experiencing a wave of change.

So, how exactly will AI and automation impact recruiters' roles in the near future? And how is Avionté using these advancements to streamline the daily challenges recruiters face? In this episode, we are joined by Joe Hiber, Avionté’s former Director of Product and current Director of Product Management for SimpleVMS.

The Future of Recruitment: How AI and Automation Are Transforming the Recruiter's Job

Every agency claims to deliver white glove service and go the extra mile for their customers. But if that's true, where are all those loyal customers? And why do so many clients treat staffing agencies like interchangeable commodities?

In this episode of Avionté: Digital Edge, Chris Ryan, Chief Marketing & Strategy Officer for Avionté, is joined by Brittany Hodak, customer experience expert, entrepreneur, and author of the new book, Creating Superfans: How To Turn Your Customers Into Lifelong Advocates. Brittany will share how rethinking customer service can transform your customers and talent into superfans – individuals who are true advocates for your agency who can help drive your business to new heights.

Creating Superfans for Your Agency with Customer Experience Expert and Author, Brittany Hodak

Despite industry employment levels plateauing at approximately 2 percent of the U.S. workforce over the past 30 years, technology seems to hold the key to staffing agency growth. Imagine a staffing platform that empowers recruiters to move from handling 10-15 active assignments simultaneously to managing 30, 40, or even 50 active assignments effortlessly. But true transformation goes beyond technology—it requires visionary leadership and strategic acumen to ensure successful technological selection and adoption. Today, we're joined by Tom Kosnik, president of Visus Group, LLC, who will share his insights on the leadership skills needed to drive technological change.

What Leadership Skills are Needed to Drive Technological Change? A Conversation with Tom Kosnik of Visus Group

Avionté, a recognized leader in staffing technology, has recently unveiled its groundbreaking vision with the launch of a complete, end-to-end staffing platform. This innovative strategy began with the acquisition of WorkN's mobile talent solution, seamlessly integrating the company’s robust ATS with a comprehensive mobile talent app. With the addition of SimpleVMS in 2023, Avionté has solidified its position by establishing a seamless integration from VMS to ATS and mobile, digitizing the entire workflow to support the whole staffing ecosystem – from employers to agencies to talent, and back.

But platform staffing isn't new, and its adoption has sparked controversy within the industry. Early "talent platforms" faced criticism for their perceived lack of quality and service, often bypassing staffing agencies. Avionté, however, takes a different approach, marrying the high scalability of talent platforms with the human touch of traditional models, effectively placing the recruiter at the center of its platform.

Join Dan Mori, Managing Partner of the National Independent Staffing Association (NISA) and Staffing Mastery, as he sits down with Avionté CEO, Rishabh Mehrotra, to explore how the company is pioneering platform staffing while upholding quality, compliance, and value – and why this approach is poised to revolutionize the industry!

CEO, Rishabh Mehrotra, on How Avionté is Revolutionizing the Industry with Platform Staffing Technology

A recent study conducted by Resume Builder reveals that a substantial 74% of respondents believe that working with Gen Z, the latest generation to enter the workforce, poses greater challenges compared to other generational counterparts. But, in the staffing industry, where a big part of the new workforce is made up of Gen Z, success is tied into how well you can connect with this next generation of workers. You need to know how they like to work, communicate, and what they want from their jobs.

What strategies can staffing leaders use to effectively engage with this new generation of workers? And how can we provide them with the necessary support to ensure their success as the upcoming leaders in this field? To help shed light on these questions, Christopher Ryan, Chief Marketing & Strategy Officer at Avionté, sits down with Tom Kosnik, President of Visus Group, LLC.

Tom Kosnik, President of Visus Group, On Forging Next-Gen Success in Staffing Leadership

In a recent study, over eighty percent of artificial intelligence initiatives within human resources and staffing involve some form of talent acquisition process. We find chatbots, machine learning, even automated selection tools that are used to rank order candidates. But where can AI powered applications really make a difference? How will it transform talent attraction and sourcing? Where can AI applications deliver specific value? And, ultimately, how will it change recruiting as we know it today?

In this episode of Avionte Digital Edge, we’ll dive into the world of Artificial Intelligence (AI) and talent selection with special guest, Dr. Amy Lui Abel, a Global Talent Partner at Lee Hecht Harrison and co-author of the book, Strategic Human Resource Development in Practice: Leveraging Talent for Sustained Performance in the Digital Age of AI [https://www.amazon.com/Strategic-Human-Resource-Development-Practice/dp/3030957748]. Together, with Chris Ryan, Chief Marketing and Strategy Officer at Avionte, she’ll help separate the hype from reality, focusing on practical ways for the staffing industry to leverage AI, evolve recruiting practices, create efficiencies, and transition to a more human-centric approach.

Unveiling the True Impact of Artificial Intelligence in Talent Selection: Separating the Hype from Reality 

Within the staffing industry, the emergence of managed service providers (MSPs) and vendor management systems (VMS) has sparked debate, with many seeing them as adversaries to traditional staffing practices. However, a paradigm shift driven by labor cost optimization strategies, originally developed for complex healthcare systems, is now fueling the widespread adoption of MSPs and VMS interfaces among employers across all industries. As a staffing agency, it's crucial to understand the risks and opportunities presented by the modern workforce supply chain.

In this episode of Avionté Digital Edge, Chris Ryan, Chief Marketing and Strategy Officer at Avionté, sits down with Tim Jackson, Vice President of Tech And Operations for Elevation Talent Group, to discuss how to apply the same principles of supply chain management to a modern workforce to ensure quality, continuity, and cost, as well as what it means for the modern staffing agency that needs to operate within a modern workforce management system.

Optimizing the Modern Workforce Supply Chain: Unleashing the Power of VMS Integrations for Staffing Agencies

Modern technology has revolutionized the way we live, work, and play. It's also what’s fueling the gig economy which has dramatically changed employment practices. So, what does that mean for staffing and contingent work? In our Avionté: Digital Edge podcast series, we will speak directly with industry experts to explore topics and trends related to the digital transformation of staffing and temporary employment in the US workforce. We will also focus on how industry leaders can optimize staffing software and technology to develop a more seamless employment journey for both their candidates and recruiters, while enhancing their brand and building a much-needed competitive edge. And how some cutting-edge firms are using mobile staffing technology to form a true digital talent marketplace.

Avionté: Digital Edge

Ever wonder how a software platform that is used by tens of thousands of recruiters can achieve 90 millisecond transaction times, 100% up time, protection from natural and man-made disasters, and impenetrable security – all while remaining user-friendly? As you can guess, this is no easy feat. In Avionté Behind the Curtain, host Christopher Ryan, Chief Strategy & Marketing Officer at Avionté, talks directly with subject matter experts who are responsible for designing, building, and deploying staffing technology. This series will explore all aspects of technology – from software and the user experience to the emerging role of artificial intelligence. We will also break down more complex, but equally critical topics such as architecture, infrastructure, and security. Take a peek behind the curtain and learn how the technology that powers the modern tech stack used for staffing and recruiting truly works!

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