In this first part of a two-part podcast series on role-based Copilots, Tony Stewart sits down with Sergio Schaefer, Senior Partner Solution Architect at Microsoft, to explore how Dynamics 365 Role-Based Copilots for service and sales transform business operations. They discuss how these AI-driven assistants streamline sales activities by delivering actionable insights, generating real-time recommendations, and optimizing tasks such as sales chat, email summarization, and follow-ups. On the service side, they examine how Copilots accelerate case resolution times and enhance customer interactions, helping teams work more efficiently while delivering superior experiences.

Tony and Sergio break down real-world applications, share best practices for implementing role-based Copilots, and offer strategies to navigate adoption challenges. They also discuss the ROI of AI-powered copilots, how businesses can prepare for AI integration, and highlight industry-specific use cases that showcase the transformative potential of these intelligent assistants.

Discover how to elevate your customer service with smarter, connected field operations.

Keeping customers satisfied while managing complex field operations can be a challenge, but manufacturers can unlock new levels of efficiency and service with the right tools. From automating work orders with IoT triggers to ensuring field teams have the right parts and insights, you will understand how to drive revenue and exceed customer expectations.

Download the eBook at alithya.com/fieldservice [https://www.alithya.com/fieldservice]

Expert Talk: Unpacking Dynamics 365 Role-based Copilot 

In this episode of "Manufacturing Minds," we are joined by CJ Daas from Keystone Industries to explore Keystone's transformative use of Microsoft D365. They discuss how the integration of this advanced ERP system has streamlined operations, enhanced decision-making, and driven sustainability. Learn about the challenges Keystone faced, the solutions implemented, and practical tips for manufacturers aiming to optimize performance through technological advancements.

Discover the transformative role of AI in manufacturing on our new landing page, The Power of AI in Manufacturing | Alithya [https://pages.alithya.com/alithya-2024-manufacturing-powerofai-ebook/], brought to you by Alithya, proud sponsor of the podcast. Explore expert insights and innovative strategies that are reshaping the industry’s future.

Transforming Manufacturing: Keystone Industries' Journey with Alithya and Microsoft D365

In this episode of the AI Insights Podcast, Tony Stewart, Manager of Digital Innovation at Alithya, continues his engaging conversation on Artificial Intelligence (AI) adoption with Robert Gates, Principal Cloud Solution Architect at Microsoft. They discuss the transition from an organizational perspective to end-user adoption, highlighting the unique challenges that AI brings compared to traditional technology migrations. Using AI tools like Microsoft Copilot is key to transforming workflows and centralizing processes, so it is essential for organizations to cultivate a culture of continuous learning, adaptability, and openness to change.

Tune in to hear Tony and Robert explore strategies for day-one readiness, emphasizing the crucial role of leadership in championing AI initiatives from the top down. They cover key tactics such as, training, education, and leveraging internal champions and early adopters to help employees understand the benefits and real-world applications of Microsoft Copilot.

This episode concludes with a new innovative approach to user engagement through the concept of “prompt-a-thons”- dynamic sessions designed to foster collaboration and creativity while helping teams unlock the full potential of Copilot. Listen now to hear about these innovative strategies in full detail and propel your organization forward with AI adoption. Don’t miss the opportunity to transform your approach to technology and drive lasting change!

Kickstart your AI journey with Alithya’s Microsoft 365 Copilot Structured Pilot Program.

Navigating the deployment of Copilot can be overwhelming, but our experts will guide you through tailored discovery and alignment for various personas, departments, and processes. With comprehensive reporting on Copilot’s effectiveness, you will gain a clear vision for licensure scope, a solid deployment strategy, and a roadmap for ongoing adoption.

Learn more at alithya.com/Pilot.

Navigating AI Transformation from Leadership to End Users

Welcome to the inaugural episode of the AI Insights Podcast, hosted by Tony Stewart, Manager of Digital Innovation at Alithya. In this episode, Tony is joined by Robert Gates, Principal Cloud Solution Architect from Microsoft, to explore the transformative world of artificial intelligence (AI).

Join Tony and Robert as they explore both the thrilling potential and the underlying concerns associated with the rapid evolution of AI technology and Microsoft Copilot. Robert shares his journey in the tech industry and provides insights into common blockers organizations face when adopting AI, such as privacy, security, data and change management. Learn proven strategies from real client experiences to overcome common AI project blockers and discover effective ways to measure the return on investment (ROI) and business impact of Microsoft Copilot. Additionally, Robert will highlight key takeaways from the latest Copilot Wave 2 announcements.

Whether you're a technology leader, business executive, AI enthusiast, or just curious about the potential of AI, this episode is packed with valuable information and practical advice. Don't miss out on this engaging discussion that will leave you inspired and equipped with knowledge to navigate AI in your organization.

Tune in to AI Insights with Tony Stewart on Apple Podcasts, Spotify, and YouTube Music. Stay connected with us for more episodes and exclusive content! Subscribe now and leave a review to let us know what you think. Your feedback helps us improve and bring you more insightful content.

Alithya’s Technical Readiness Assessment helps your organization prepare your Microsoft 365 data estate for a successful and secure rollout of Copilot. For more information, visit alithya.com/TechReady. [https://pages.alithya.com/podcast-offer-tech-readiness/?utm_source=zencastr&utm_medium=audio&utm_campaign=DA-2024-AI-Insights-Podcast&utm_content=description]

The AI MythBuster: Demystifying Organizational AI Blockers

In this episode of Manufacturing Minds, host Ron Scott, along with Dan Burke from Microsoft and Michael AuBuchon, dive into the complexities of mixed-mode manufacturing. They discuss how integrating multiple production types within a facility can enhance efficiency, reduce costs, and support sustainability through ERP systems. Discover how companies can tackle these challenges to optimize performance.

Discover the transformative role of AI in manufacturing on our new landing page, The Power of AI in Manufacturing | Alithya [https://pages.alithya.com/alithya-2024-manufacturing-powerofai-ebook/?utm_source=zencastr&utm_medium=audio&utm_campaign=MS-2024-Mixed-Mode-Manufacturing-Podcast&utm_content=description], brought to you by Alithya, proud sponsor of the podcast. Explore expert insights and innovative strategies that are reshaping the industry’s future.

Mixed Mode Manufacturing

Welcome to Manufacturing Minds: Powered by Alithya, the podcast where we dive deep into the world of manufacturing and explore the trends, technologies, and strategies shaping the industry. This podcast, hosted by Alithya experts, brings together thought leaders, innovators and industry experts who discuss topics and issues within present-day manufacturing.

Topics of each episode will include digital transformation, artificial intelligence and other cutting-edge technologies, automation of business processes, supply chain matters, and much more. Process and discrete manufacturing best methods will be highlighted. We will also dive deeper into manufacturing subindustries including chemical, food and beverage, pharma, and medical device.

No matter if manufacturing is your day-to-day job or you have just embarked on this journey, Manufacturing Minds: Powered by Alithya will give you practical recommendations on how to navigate this constantly changing landscape. Subscribe now to our newsletter and do not miss out on our latest episodes.

Manufacturing Minds: Powered by Alithya

Take a deep dive into the transformative world of Artificial Intelligence (AI) technologies with Alithya’s AI Insights podcast hosted by Tony Stewart, Director of IT at Alithya. Each episode offers in-depth discussions with industry experts, tech innovators, technical and business leaders, revealing how AI is shaping organizations and driving success. Tune in to explore the strategies, best practices, challenges, and opportunities that come with harnessing the full potential of AI.

Alithya Insights Podcast

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